The average hourly pay for a Technical Support Specialist with Troubleshooting skills is $18.73.
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$14 - $27
$252 - $7,430
$204 - $5,152
$912 - $39,453
$31,359 - $70,700
Your Market Worth Over Time
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Verizon Wireless where the average pay is $19.14. Other companies that offer high salaries for this role include Apple Computer, Inc and AT&T Inc., earning around $17.59 and $16.84, respectively. AT&T Mobility LLC pays the lowest at around $15.27. Sprint Nextel Corporation and Ricoh Corporation also pay on the lower end of the scale, paying $15.47 and $16.39, respectively.
Technical Support Specialist Job Listings
Popular Skills for Technical Support Specialist
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.
Pay by Experience Level for Technical Support Specialist
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.72 based on 379 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $17.68 based on 1,190 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $19.76 based on 590 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $21.72 based on 414 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in Chicago, Illinois earn an average of 24.3% more than the national average. These job titles also find higher than average salaries in New York, New York (23.1% more) and Minneapolis, Minnesota (19.5% more). The lowest salaries can be found in Dallas, Texas (2.7% less) and Austin, Texas (1.3% less).
Years of Experience
This data is based on 2,735 survey responses.
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