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Average Technical Support Specialist with Troubleshooting Skills Hourly Pay

$19.20
Avg. Hourly RateShow Salary
$1,985
Bonus
$5,005
Commission
$1,780
Profit Sharing
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The average hourly pay for a Technical Support Specialist with Troubleshooting skills is $19.20.
10%
$14.22
MEDIAN
$19.20
90%
$27.56
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Hourly Rate
$14 - $28
Bonus
$410 - $7,131
Profit Sharing
$197 - $5,010
Commission
$927 - $38,783
Total Pay
$31,999 - $71,693
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What Do Technical Support Specialists Do?

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and Asurion Insurance Services, Inc. Reported salaries are highest at AT&T Inc. where the average pay is $22.53. Other companies that offer high salaries for this role include Verizon Wireless and Apple Computer, Inc, earning around $19.46 and $17.89, respectively. Comcast Cable, Inc. pays the lowest at around $16.00. Spectrum and Ricoh Corporation also pay on the lower end of the scale, paying $16.34 and $16.39, respectively.

Career Paths

Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Technical Support Specialist Job Listings

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What Are Popular Skills for Technical Support Specialists?

Skills in Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.

What is the Pay by Experience Level for Technical Support Specialists?

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.84 based on 93 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $18.09 based on 1,164 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $20.54 based on 516 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $22.07 based on 423 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 20.1% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (17.7% more) and Seattle, Washington (10.6% more). The lowest salaries can be found in Austin, Texas (1.9% less).

Years of Experience

This data is based on 2,388 survey responses.
Entry Level
3.9%
Early Career
48.7%
Mid Career
21.6%
Experienced
17.7%
Late Career
8.0%