Average Technical Support Specialist with Troubleshooting Skills Hourly Pay

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The average hourly pay for a Technical Support Specialist with Troubleshooting skills is $18.73.
MEDIAN $18.73
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United States (change)
Hourly Rate
$14 - $27
$252 - $7,430
Profit Sharing
$204 - $5,152
$912 - $39,453
Total Pay
$31,359 - $70,700

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Verizon Wireless where the average pay is $19.14. Other companies that offer high salaries for this role include Apple Computer, Inc and AT&T Inc., earning around $17.59 and $16.84, respectively. AT&T Mobility LLC pays the lowest at around $15.27. Sprint Nextel Corporation and Ricoh Corporation also pay on the lower end of the scale, paying $15.47 and $16.39, respectively.

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist

Skills in Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.72 based on 379 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $17.68 based on 1,190 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $19.76 based on 590 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $21.72 based on 414 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Employees with Technical Support Specialist in their job title in Chicago, Illinois earn an average of 24.3% more than the national average. These job titles also find higher than average salaries in New York, New York (23.1% more) and Minneapolis, Minnesota (19.5% more). The lowest salaries can be found in Dallas, Texas (2.7% less) and Austin, Texas (1.3% less).

Years of Experience

This data is based on 2,735 survey responses.
Entry Level
Early Career
Mid Career
Late Career