A Call Center Representative earns an average wage of $12.22 per hour. Most people with this job move on to other positions after 20 years in this field.
Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,811 - $43,486
(Median)
25K
37K
43K
MEDIAN: $31,565
10%
75%
90%
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Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.15 - $16.34
(Median)
9
12
14
16
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,811 - $43,486  
   
Bonus
$0.00 - $2,950  
Profit Sharing
$207.29 - $3,010  
Commission
$608 - $15,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,614 - $38,055  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 2,000
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.15 - $16.34  
   
Overtime
$12.24 - $25.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,950  
   
Commission
$608 - $15,152  
Profit Sharing
$207.29 - $3,010  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,614 - $38,055  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 2,000
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Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative
Job Description for Call Center Representative
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.
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Call Center Representative Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
Popular Skills for Call Center Representative
Pay by Experience Level for Call Center Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Denver
up arrow 20%
New York
up arrow 18%
Charlotte
up arrow 17%
Chicago
up arrow 13%
Cleveland
up arrow 10%
Los Angeles
up arrow 9%
Austin
up arrow 7%
Philadelphia
up arrow 7%
Atlanta
up arrow 4%
Phoenix
up arrow 1%
0%
National Average
$27,000
Dallas
up arrow 2%
Las Vegas
up arrow 6%
Orlando
up arrow 14%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Call Center Representative Salaries

National Average
$27,000

Skills That Affect Call Center Representative Salaries

Customer Service
up arrow 2%
Microsoft Office
up arrow 2%
Call Center
0%
Phone Support
0%
National Average
$27,000
Computer Service
up arrow 1%
Customer Relations
up arrow 2%
Typing
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 303 votes.
Gender
Female
71%
female alumni
 
Male
29%
male alumni
Years of Experience
Less than 1 year
9%
1-4 years
54%
5-9 years
20%
10-19 years
13%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 71% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 26%
Find Out Exactly What You Should Be Paid
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