Technical Support Representative Salary (United States)

A Technical Support Representative earns an average wage of $14.73 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on pay for this job. Skills that are associated with high pay for this job are Help Desk / Desktop Support (Tier 2) and Technical Services.
Technical Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,135 - $59,452
(Median)
30K
40K
50K
59K
MEDIAN: $40,210
10%
50%
75%
90%
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Technical Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.67 - $21.29
(Median)
11
15
18
21
MEDIAN: $14.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,135 - $59,452  
   
Bonus
$0.00 - $4,011  
Profit Sharing
$487.96 - $3,500  
Commission
$350.00 - $1,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,119 - $53,979  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,039
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.67 - $21.29  
   
Overtime
$15.47 - $35.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,011  
   
Commission
$350.00 - $1,400  
Profit Sharing
$487.96 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,119 - $53,979  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,039
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Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.
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Technical Support Representative Tasks
  • Guide customers through the installation and updating of software and hardware.
  • Escalate complex problems to appropriate staff member or department.
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.

Common Career Paths for Technical Support Representative

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Technical Support Representative Job Listings

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Popular Employer Salaries for Technical Support Representative

Popular Skills for Technical Support Representative

Pay by Experience Level for Technical Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Seattle
up arrow 43%
Irvine
up arrow 38%
New York
up arrow 26%
Dallas
up arrow 12%
Chicago
up arrow 12%
Columbus
up arrow 10%
Houston
up arrow 9%
San Diego
up arrow 8%
Boston
up arrow 7%
National Average
$35,000
Phoenix
up arrow 1%
Atlanta
up arrow 3%
Austin
up arrow 7%
Chesapeake
up arrow 12%
Rochester
up arrow 15%
San Antonio
up arrow 26%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Technical Support Representative Salaries

National Average
$35,000

Skills That Affect Technical Support Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 19%
Information Technology (IT) Support
up arrow 1%
Troubleshooting
0%
National Average
$35,000
Tech Support Call Center
up arrow 1%
Customer Service
up arrow 3%
Phone Support
up arrow 3%
Network Support
up arrow 3%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 252 votes.

Gender

Female
24%
female alumni
 
Male
76%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
51%
5-9 years
25%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 16%
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