A Technical Support Representative earns an average wage of $14.77 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.Rate goes up steadily as a this job becomes more experienced. A skill in Technical Services is associated with high pay for this job.
Technical Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,792 - $58,487
(Median)
30K
40K
50K
58K
MEDIAN: $40,036
10%
50%
75%
90%
Add this chart to your site
Technical Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.64 - $21.39
(Median)
11
15
18
21
MEDIAN: $14.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,792 - $58,487  
   
Bonus
$0.00 - $3,989  
Profit Sharing
$489.36 - $3,477  
Commission
$0.00 - $1,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,795 - $54,013  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 936
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.64 - $21.39  
   
Overtime
$15.34 - $35.82  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,989  
   
Commission
$0.00 - $1,973  
Profit Sharing
$489.36 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,795 - $54,013  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 936
Is Technical Support Representative your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Technical Support Representative Job Listings

Search for more jobs:
job title / company
location
Popular Employer Salaries for Technical Support Representative
Job Description for Technical Support Representative
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.
Read More...
Technical Support Representative Tasks
  • Guide customers through the installation and updating of software and hardware.
  • Escalate complex problems to appropriate staff member or department.
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
Popular Skills for Technical Support Representative
Pay by Experience Level for Technical Support Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Irvine
up arrow 39%
Seattle
up arrow 39%
New York
up arrow 21%
Chicago
up arrow 20%
Houston
up arrow 17%
San Francisco
up arrow 15%
San Diego
up arrow 9%
Boston
up arrow 4%
Dallas
up arrow 1%
Columbus
0%
National Average
$35,000
Orlando
up arrow 4%
Atlanta
up arrow 7%
Austin
up arrow 10%
San Antonio
up arrow 25%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Representative Salaries

National Average
$35,000

Skills That Affect Technical Support Representative Salaries

Troubleshooting
up arrow 1%
Tech Support Call Center
0%
National Average
$35,000
Customer Service
up arrow 1%
Network Support
up arrow 3%
Phone Support
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 233 votes.
Gender
Female
25%
female alumni
 
Male
75%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
53%
5-9 years
25%
10-19 years
15%
20 years or more
3%
Common Health Benefits
medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 16%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -