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Technical Support Representative Salary

A Technical Support Representative earns an average wage of $14.78 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on pay for this job. Skills that are associated with high pay for this job are Help Desk / Desktop Support (Tier 2) and Technical Services.
$30,416 - $60,346
(Median)
30K
41K
51K
60K
MEDIAN: $40,791
10%
50%
75%
90%

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$10.64 - $21.34
(Median)
11
15
18
21
MEDIAN: $14.00
10%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,416 - $60,346  
   
Bonus
$0.00 - $4,014  
Profit Sharing
$420.80 - $3,477  
Commission
$500 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,252 - $54,566  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 435
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.64 - $21.34  
   
Overtime
$15.44 - $34.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,014  
   
Commission
$500 - $2,000  
Profit Sharing
$420.80 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,252 - $54,566  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 631
United States (change)

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Guide customers through the installation and updating of software and hardware.
  • Escalate complex problems to appropriate staff member or department.
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.

Common Career Paths for Technical Support Representative


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Technical Support Representative Job Listings

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Popular Employer Salaries for Technical Support Representative

Popular Skills for Technical Support Representative

Pay by Experience Level for Technical Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

Experience Affects Technical Support Representative Salaries




National Average
$36,000


Skills That Affect Technical Support Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 16%


Troubleshooting
up arrow 1%

Information Technology (IT) Support
0%

National Average
$36,000

Tech Support Call Center
up arrow 1%

Customer Service
up arrow 2%

Phone Support
up arrow 3%

Network Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 250 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
25%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 17%