Average Call Center Team Lead with Call Center Operations Skills Hourly Pay

$17.58
Avg. Hourly RateShow Salary
$2,060
Bonus
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The average hourly pay for a Call Center Team Lead with Call Center Operations skills is $17.58.
10%
$13.25
MEDIAN
$17.58
90%
$22.52
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United States (change)
Hourly Rate
$13 - $23
Bonus
$515 - $19,392
Total Pay
$29,190 - $60,190

Your Market Worth Over Time

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills that pay less than market rate include Microsoft Office, Training, People Management, Customer Service and Team Leadership.

Pay by Experience Level for Call Center Team Lead

An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $16.81 based on 39 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $18.00 based on 17 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $20.63 based on 10 salaries.

Years of Experience

This data is based on 66 survey responses.
Early Career
59.1%
Mid Career
25.8%
Experienced
15.2%