The average hourly pay for a Call Center Team Lead with Training skills is $16.64.
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$13 - $21
$517 - $5,973
$850 - $3,900
$0 - $7,000
$28,539 - $49,573
Your Market Worth Over Time
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
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Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Skills in Team Leadership and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, People Management and Customer Service.
Pay by Experience Level for Call Center Team Lead
An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.47 based on 8 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $16.06 based on 138 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $16.96 based on 77 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $18.84 based on 38 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 21.3% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (10.5% more) and Phoenix, Arizona (8.2% more). The lowest salaries can be found in Tampa, Florida (12.6% less) and Orlando, Florida (7.0% less).
Years of Experience
This data is based on 278 survey responses.