The average hourly pay for a Call Center Team Lead with People Management skills is $16.63.
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$13 - $22
$493 - $6,112
$0 - $3,045
$0 - $7,000
$28,668 - $51,009
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
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Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Skills in Team Leadership, Customer Service, Training and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office.
Pay by Experience Level for Call Center Team Lead
An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.07 based on 5 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $15.52 based on 173 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.07 based on 77 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $19.87 based on 43 salaries. In their late career (20 years and higher), employees earn an average total compensation of $18.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Team Lead in their job title in Austin, Texas earn an average of 21.4% more than the national average. These job titles also find higher than average salaries in Jacksonville, Florida (19.1% more) and Phoenix, Arizona (5.2% more). The lowest salaries can be found in West Palm Beach, Florida (18.8% less), Boise, Idaho (9.8% less) and Salt Lake City, Utah (0.4% less).
Years of Experience
This data is based on 315 survey responses.