$31,000
Avg. Salary
$12.69
Avg. Hourly Rate
Help us gather more data! Is Customer Service Representative (CSR) your job title? Find out what you're worth.

The average pay for a Customer Service Representative (CSR) in Lynchburg, Virginia is $12.69 per hour.

The average pay for a Customer Service Representative (CSR) in Lynchburg, Virginia is $31,000 per year.

10%
$9.27
10%
$12.69
50%
$15.62
90%
90%
MEDIAN $12.69
10%
$24k
10%
$31k
50%
$37k
90%
90%
MEDIAN $31,000
$23,500 - $36,754
$31K
MEDIAN: $31,000
50%

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$9.27 - $15.62
$9
$13
$16
MEDIAN: $12.69
10%
50%
90%

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$0$37K
Salary $31,000
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,123 - $37,038
  • Country: United States
  • Currency: USD
  • Updated: 21 May 2019
  • Individuals Reporting: 5
Hourly Data $0$19
Hourly Rate $9.27 - $15.62
Overtime $18.42
Annual Data $0$37K
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,123 - $37,038
  • Country: United States
  • Currency: USD
  • Updated: 21 May 2019
  • Individuals Reporting: 23

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

About Lynchburg, Virginia

Lynchburg city, Virginia
79,812
Male:
38,614 (48.4%)
Female:
41,198 (51.6%)
Lynchburg is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 75,568. The 2014 census estimates an increase to 79,047. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". Lynchburg was the only major city in Virginia that was not captured by the Union before the end of the American Civil War. Lynchburg is the principal city of the Metropolitan Statistical Area of Lynchburg, near the geographic center of Virginia. It is the fifth largest MSA in Virginia with a population of 254,171 and hosts several institutions of higher education. Other nearby cities include Roanoke, Charlottesville, and Danville. A part of Monacan country upon the arrival of English settlers in Virginia, the region had traditionally been occupied by them and other Siouan Tutelo-speaking tribes since...
Lynchburg:
$39,374
Virginia:
$66,262
$817
Lynchburg:
$156,100
Virginia:
$257,800
2.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
11%
1-4 years
36%
5-9 years
4%
10-19 years
43%
20 years or more
7%

Skills That Affect Customer Service Representative (CSR) Salaries

Typing
▲33%

Customer Service
▲3%

National Average
$28,000

Call Center
▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
11%
1-4 years
36%
5-9 years
4%
10-19 years
43%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 84%
vision benefits
Vision: 84%
no benefits
None: 11%