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Last updated Apr 23 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
November 2016
Customer Service Representative (CSR):
Cons: The hours. It is not a 9-5 job and weekends as well.
November 2016
Scheduling.
Customer Service Representative (CSR):
Pros: Hours are suited to my needs most of the time. Managers are not the best at their job but they are mostly friendly. Pay is above min wage.
Cons: Frequent schedule changes without notice. Conflicts between sm and asm cause snags in the team I work with.
November 2016
I really enjoy working in claims.
Customer Service Representative (CSR):
Pros: I really like helping people.
Cons: Something that I like least about my job is when an Insured is upset and I can't help them.
October 2016
Eh.
Customer Service Representative (CSR):
Pros: I like helping people and providing support for an e-commerce business.
Cons: This is still customer service. You still have to deal with very angry people as well as angry co-workers on a daily basis.
October 2016
Multitasker.
Customer Service Representative (CSR):
Pros: I like the fact that you always have something to do no matter how slows the month can be.
Cons: Anything in the inbound department could be done by anyone with or with out experience.
October 2016
Customer Service Representative (CSR):
Pros: Resolving clients isuues leading to customer satisfaction.
Cons: Night shift.
October 2016
Customer Service Representative (CSR):
Pros: Perks, work life balance , work flexiblity.
Cons: Stress level, overtime, shifting schedule.
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