Customer Service Team Leader Reviews

3.7
(802)
Highly Satisfied
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Based on 802 responses, the job of Customer Service Team Leader has received a job satisfaction rating of 3.71 out of 5. On average, Customer Service Team Leaders are highly satisfied with their job.
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Q: What is it like working as a Customer Service Team Leader?

February 2016
"Challenging and exciting."
Customer Service Team Leader:
Pros: The people I work with.
Cons: Under paid and not financially recognised.
March 2016
"High stress low pay."
Customer Service Team Leader:
Pros: I like working with people and helping them succeed.
Cons: The stress levels due to a lack of control over who I have to train and some being unable to accomplish the work. Don't get paid enough to survive.
March 2016
"Positive Reinforcement."
Customer Service Team Leader:
Always remember to be a good listener as well as a leader. Must remain positive and focused at all times to ensure success.
May 2016
"The. Lack of support from upper leadership for work life bal."
Customer Service Team Leader:
Developers relationships first.
May 2016
"The management."
Customer Service Team Leader:
Pros: Ability to work to management skills, time management, managing costing, customer service.
Cons: Working overtime.
July 2016
"Hectic but fun when you...."
Customer Service Team Leader:
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.
October 2016
"Working outside the box."
Customer Service Team Leader:
Make sure to understand the full details of what is expected of you.