$101,090
Avg. Salary
$18.00
Avg. Hourly Rate

Average additional compensation:

$15,152

Bonus

$3,663

Profit Sharing

$8,000

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Experience is $18.00 per hour.

The average pay for a Director, Customer Experience is $101,090 per year.

10%
$11.84
10%
$18.00
50%
$53.58
90%
90%
MEDIAN $18.00
10%
$61k
10%
$101k
50%
$161k
90%
90%
MEDIAN $101,090
$60,816 - $161,114
$61K
$100K
$160K
MEDIAN: $101,090
10%
50%
90%

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$11.84 - $53.58
$12
$18
$54
MEDIAN: $18.00
10%
50%
90%

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$0$181K
Salary $60,816 - $161,114
Bonus $3,052 - $34,582
Profit Sharing $1,474 - $17,296
Commission $1,825 - $113,427
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$56,238 - $181,731
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 659
Hourly Data $0$53
Hourly Rate $11.84 - $53.58
Overtime $32.84
Annual Data $0$181K
Bonus $3,052 - $34,582
Commission $1,825 - $113,427
Profit Sharing $1,474 - $17,296
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$56,238 - $181,731
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 26

Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

Read More...
Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $78,000 based on 69 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $100,000 based on 109 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $127,000 based on 132 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $140,000 based on 59 salaries.

Pay Difference by Location

22%

-18%

National Average: $105,712

Larger city markers indicate a job is popular in that location.

Director, Customer Experience Reviews

Q: What is it like working as a Director, Customer Experience?

Director, Customer Experience in Denver:
"Good."
Pros: RSUs
Cons: Na

Director, Customer Experience in Charlotte:
"Inspiring and challenging."
Pros: Opportunity to contribute and improve customer experience and relationships.
Cons: The vetting process

Director, Customer Experience in Phoenix:
"Not the technology hub of the world."
Pros: I live here but work everywhere.
Cons:

Related Job Salaries

Key Stats for Director, Customer Experience

Gender

Female
58 %
Male
41 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 125 votes.
Less than 1 year
1%
1-4 years
16%
5-9 years
26%
10-19 years
37%
20 years or more
20%

Experience Affects Director, Customer Experience Salaries

▲33%

▲20%

National Average
$106,000

▼5%

▼26%

Skills That Affect Director, Customer Experience Salaries

▲18%

Strategic Planning
▲5%

National Average
$106,000


Budget Management
▼4%





Customer Relations
▼14%

Team Leadership
▼15%

Customer Service
▼27%

Account Management
▼33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 125 votes.

Gender

Female
58 %
Male
41 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
26%
10-19 years
37%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
vision benefits
Vision: 74%
no benefits
None: 9%