Average Director, Customer Experience Salary

$103,425
Avg. SalaryShow Hourly Rate
$15,187
Bonus
$8,500
Commission
$10,000
Profit Sharing
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The average salary for a Director, Customer Experience is $103,425.
10%
$62k
MEDIAN
$103k
90%
$162k
Is Director, Customer Experience your job title? Find out what you should be paid
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Salary
$62k - $162k
Bonus
$4k - $34k
Profit Sharing
$2k - $31k
Commission
$2k - $112k
Total Pay
$57k - $182k
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What Do Director, Customer Experiences Do?

Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Job Satisfaction for Director, Customer Experience

4.1 out of 5
(135)
Highly Satisfied
7Reviews

Popular Employer Salaries for Director, Customer Experience

Director, Customer Experience Job Listings

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What Are Popular Skills for Director, Customer Experiences?

Skills in Strategy are correlated to pay that is above average. Skills that pay less than market rate include Customer Service Metrics, Leadership, Customer Relationship Management (CRM) and People Management.

What is the Pay by Experience Level for Director, Customer Experiences?

An entry-level Director, Customer Experience with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $67,675 based on 7 salaries. An early career Director, Customer Experience with 1-4 years of experience earns an average total compensation of $78,627 based on 148 salaries. A mid-career Director, Customer Experience with 5-9 years of experience earns an average total compensation of $98,561 based on 240 salaries. An experienced Director, Customer Experience with 10-19 years of experience earns an average total compensation of $121,435 based on 320 salaries. In their late career (20 years and higher), employees earn an average total compensation of $133,792.
Employees with Director, Customer Experience in their job title in San Francisco, California earn an average of 45.8% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (24.2% more) and Denver, Colorado (20.1% more). The lowest salaries can be found in Philadelphia, Pennsylvania (10.2% less) and Austin, Texas (6.0% less).

Years of Experience

This data is based on 858 survey responses.
Entry Level
0.8%
Early Career
17.2%
Mid Career
28.0%
Experienced
37.3%
Late Career
16.7%