The average salary for a Director, Customer Experience is $103,425.
Director, Customer Experience by
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What Do Director, Customer Experiences Do?
Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.
Customer experience directors must craft policies to enhance the customer experience and set the vision for goals to be achieved. They may also reso…Read more
Director, Customer Experience Tasks
- Work as an advisor to senior executives about customer escalations.
- Reviews best practices for the delivery of positive customer experience.
- Facilitates the management and delivery of consistently positive customer experience.
- Develops new customer experience projects with internal teams.
Job Satisfaction for Director, Customer Experience
Popular Employer Salaries for Director, Customer Experience
Director, Customer Experience Job Listings
What Are Popular Skills for Director, Customer Experiences?
Skills in Strategy are correlated to pay that is above average. Skills that pay less than market rate include Customer Service Metrics, Leadership, Customer Relationship Management (CRM) and People Management.
What is the Pay by Experience Level for Director, Customer Experiences?
An entry-level Director, Customer Experience with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $67,675 based on 7 salaries. An early career Director, Customer Experience with 1-4 years of experience earns an average total compensation of $78,627 based on 148 salaries. A mid-career Director, Customer Experience with 5-9 years of experience earns an average total compensation of $98,561 based on 240 salaries. An experienced Director, Customer Experience with 10-19 years of experience earns an average total compensation of $121,435 based on 320 salaries. In their late career (20 years and higher), employees earn an average total compensation of $133,792.
Pay Difference by Location
Employees with Director, Customer Experience in their job title in San Francisco, California earn an average of 45.8% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (24.2% more) and Denver, Colorado (20.1% more). The lowest salaries can be found in Philadelphia, Pennsylvania (10.2% less) and Austin, Texas (6.0% less).
Years of Experience
This data is based on 858 survey responses.