The average pay for a Director, Customer Experience with Project Management skills is $41.00 per hour.
The average pay for a Director, Customer Experience with Project Management skills is $96,663 per year.
|Salary||$51,282 - $154,738|
|Bonus||$4,843 - $32,956|
|Profit Sharing||$1,014 - $17,172|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$51,404 - $173,828|
Job Description for Director, Customer Experience
Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.Read More...
Customer experience directors must craft policies to enhance the customer experience and set the vision for goals to be achieved. They may also resolve complaints from customers and conduct research to determine the root causes of their problems and concerns and find permanent solutions. They often oversee team members who interact directly with customers to provide services, so it's important to ensure quality service from these employees at all times. This job often involves sales and marketing, so there may be sales goals to be achieved and commission based on success. In some cases, they also interact directly with clients and create sales pitches and proposals, and they should be able to build strong relationships with these clients.
Strong communication and problem-solving skills are important in this position to improve the customer experience and work well with others, and this is usually an office job that is carried out during regular business hours with some occasional travel and work after hours and on weekends. A bachelor's degree in a relevant field is often required for this position. (Copyright 2019 PayScale.com)
- Work as an advisor to senior executives about customer escalations.
- Reviews best practices for the delivery of positive customer experience.
- Facilitates the management and delivery of consistently positive customer experience.
- Develops new customer experience projects with internal teams.
Director, Customer Experience Job Listings
Pay by Experience Level for Director, Customer Experience
Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $75,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $98,000 based on 27 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $115,000 based on 24 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $165,000 based on 11 salaries.
Key Stats for Director, Customer Experience
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