$96,663
Avg. Salary
$41.00
Avg. Hourly Rate

Average additional compensation:

$15,024

Bonus

$2,560

Profit Sharing

$8,500

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Experience with Project Management skills is $41.00 per hour.

The average pay for a Director, Customer Experience with Project Management skills is $96,663 per year.

10%
$0.00
10%
$41.00
50%
$0.00
90%
90%
MEDIAN $41.00
10%
$51k
10%
$97k
50%
$155k
90%
90%
MEDIAN $96,663
$51,282 - $154,738
$51K
$97K
$150K
MEDIAN: $96,663
10%
50%
90%

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$0$173K
Salary $51,282 - $154,738
Bonus $4,843 - $32,956
Profit Sharing $1,014 - $17,172
Commission $8,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,404 - $173,828
  • Country: United States
  • Currency: USD
  • Updated: 22 Mar 2019
  • Individuals Reporting: 178

Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

Read More...
Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $75,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $98,000 based on 27 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $115,000 based on 24 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $165,000 based on 11 salaries.

Key Stats for Director, Customer Experience

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 51 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
33%
10-19 years
29%
20 years or more
16%

Experience Affects Director, Customer Experience Salaries

Late-Career
▲62%

Experienced
▲13%

National Average
$102,000

Mid-Career
▼4%

Entry-Level
▼26%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 51 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
33%
10-19 years
29%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 80%
vision benefits
Vision: 74%
no benefits
None: 12%