$97,300
Avg. Salary
$16.26
Avg. Hourly Rate

Average additional compensation:

$17,335

Bonus

$2,966

Profit Sharing

$6,250

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Experience with Customer Relationship Management (CRM) skills is $16.26 per hour.

The average pay for a Director, Customer Experience with Customer Relationship Management (CRM) skills is $97,300 per year.

$11.86
10%
$16.26
50%
$52.00
90%
MEDIAN $16.26
$52k
10%
$97k
50%
$160k
90%
MEDIAN $97,300
$52,018 - $159,731
$52K
$97K
$160K
MEDIAN: $97,300
10%
50%
90%

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$11.86 - $52.00
$12
$16
$52
MEDIAN: $16.26
10%
50%
90%

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$0$180K
Salary $52,018 - $159,731
Bonus $3,805 - $39,933
Profit Sharing $1,007 - $16,389
Commission $6,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,099 - $180,608
  • Country: United States
  • Currency: USD
  • Updated: 6 Jan 2019
  • Individuals Reporting: 217
Hourly Data $0$52
Hourly Rate $11.86 - $52.00
Overtime $32.84
Annual Data $0$180K
Bonus $3,805 - $39,933
Commission $6,250
Profit Sharing $1,007 - $16,389
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,099 - $180,608
  • Country: United States
  • Currency: USD
  • Updated: 6 Jan 2019
  • Individuals Reporting: 14

Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

Read More...
Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $75,000 based on 28 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $96,000 based on 39 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $129,000 based on 36 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $165,000 based on 19 salaries.

Key Stats for Director, Customer Experience

Gender

Female
56 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 55 votes.
Less than 1 year
1%
1-4 years
19%
5-9 years
30%
10-19 years
32%
20 years or more
19%

Experience Affects Director, Customer Experience Salaries

Late-Career
▲67%

Experienced
▲30%

National Average
$99,000

Mid-Career
▼3%

Entry-Level
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 55 votes.

Gender

Female
56 %
Male
43 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
30%
10-19 years
32%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 11%