$99,439
Avg. Salary
$20.49
Avg. Hourly Rate

Average additional compensation:

$14,681

Bonus

$3,537

Profit Sharing

$4,000

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Experience with Customer Service Metrics skills is $20.49 per hour.

The average pay for a Director, Customer Experience with Customer Service Metrics skills is $99,439 per year.

$12.08
10%
$20.49
50%
$52.71
90%
MEDIAN $20.49
$54k
10%
$99k
50%
$159k
90%
MEDIAN $99,439
$53,894 - $159,345
$54K
$99K
$160K
MEDIAN: $99,439
10%
50%
90%

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$12.08 - $52.71
$12
$20
$53
MEDIAN: $20.49
10%
50%
90%

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$0$182K
Salary $53,894 - $159,345
Bonus $3,915 - $39,732
Profit Sharing $1,014 - $17,172
Commission $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,414 - $182,426
  • Country: United States
  • Currency: USD
  • Updated: 6 Jan 2019
  • Individuals Reporting: 183
Hourly Data $0$52
Hourly Rate $12.08 - $52.71
Overtime $33.99
Annual Data $0$182K
Bonus $3,915 - $39,732
Commission $4,000
Profit Sharing $1,014 - $17,172
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,414 - $182,426
  • Country: United States
  • Currency: USD
  • Updated: 6 Jan 2019
  • Individuals Reporting: 10

Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

Read More...
Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $74,000 based on 21 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 22 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $132,000 based on 26 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $154,000 based on 15 salaries.

Key Stats for Director, Customer Experience

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.
1-4 years
21%
5-9 years
28%
10-19 years
32%
20 years or more
19%

Experience Affects Director, Customer Experience Salaries

Late-Career
▲50%

Experienced
▲29%

Mid-Career
▼0%

National Average
$102,000

Entry-Level
▼28%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

1-4 years
21%
5-9 years
28%
10-19 years
32%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 85%
vision benefits
Vision: 74%
no benefits
None: 8%