Avg. Base Salary (USD)
The average salary for a Director, Customer Experience is $110,960
What is the Pay by Experience Level for Director, Customer Experiences?
An entry-level Director, Customer Experience with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $76,291 based on 5 salaries. An early career Director, Customer Experience with 1-4 years of experience earns an average total compensation of $81,521 based …Read more
What Do Director, Customer Experiences Do?
Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.
Customer experience directors must craft policies to enhance the customer experience and set the vision for goals to be achieved. They may also …Read more
- Work as an advisor to senior executives about customer escalations.
- Reviews best practices for the delivery of positive customer experience.
- Facilitates the management and delivery of consistently positive customer experience.
- Develops new customer experience projects with internal teams.