$111,259
Avg. Salary
$17.62
Avg. Hourly Rate

Average additional compensation:

$15,740

Bonus

$2,750

Profit Sharing

$10,250

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Experience with Strategy skills is $17.62 per hour.

The median Director, Customer Experience has a base pay of $111,259. Salaries generally range from $67k to $162k. The median bonus is $15,740. Skills that can affect salary include Strategy.
$11.69
10%
$17.63
50%
$52.71
90%
MEDIAN $17.63
$67k
10%
$111k
50%
$162k
90%
MEDIAN $111,259
$67,016 - $162,469
$67K
$110K
$160K
MEDIAN: $111,259
10%
50%
90%

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$11.69 - $52.71
$12
$18
$53
MEDIAN: $17.63
10%
50%
90%

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$0$187K
Salary $67,016 - $162,469
Bonus $4,500 - $38,992
Profit Sharing $1,007 - $10,213
Commission $10,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,602 - $187,179
  • Country: United States
  • Currency: USD
  • Updated: 11 Feb 2019
  • Individuals Reporting: 222
Hourly Data $0$52
Hourly Rate $11.69 - $52.71
Overtime $26.00
Annual Data $0$187K
Bonus $4,500 - $38,992
Commission $10,250
Profit Sharing $1,007 - $10,213
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,602 - $187,179
  • Country: United States
  • Currency: USD
  • Updated: 11 Feb 2019
  • Individuals Reporting: 10

Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

Read More...
Director, Customer Experience Tasks
  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $80,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $125,000 based on 31 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $143,000 based on 32 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $158,000 based on 16 salaries.

Key Stats for Director, Customer Experience

Gender

Female
48 %
Male
49 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.
Less than 1 year
1%
1-4 years
14%
5-9 years
31%
10-19 years
34%
20 years or more
20%

Experience Affects Director, Customer Experience Salaries

Late-Career
▲38%

Experienced
▲25%

Mid-Career
▲9%

National Average
$115,000

Entry-Level
▼30%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.

Gender

Female
48 %
Male
49 %

Years of Experience

Less than 1 year
1%
1-4 years
14%
5-9 years
31%
10-19 years
34%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 78%
no benefits
None: 9%