The average salary for a Help Desk Technician with Help Desk / Desktop Support skills in Chicago, Illinois is $40,489.
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Popular Skills for Help Desk Technician
Computer Hardware Technician
Skills that pay less than market rate include Information Technology (IT) Support, Computer Hardware Technician, Troubleshooting, Customer Service and Help Desk / Desktop Support (Tier 1).
Pay by Experience Level for Help Desk Technician
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $39,784 based on 20 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $49,132 based on 5 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $56,500 based on 3 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Los Angeles, California earn an average of 25.6% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (20.3% more) and Houston, Texas (5.0% more). The lowest salaries can be found in San Diego, California (13.2% less), Miami, Florida (8.9% less) and Denver, Colorado (0.7% less).
Years of Experience
This data is based on 28 survey responses.
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