$44,450
Avg. Salary
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The average salary for a Help Desk Technician with Customer Service skills in Chicago, Illinois is $44,450 per year.

$31,660 - $62,680
$32K
$44K
$63K
MEDIAN: $44,450
10%
50%
90%

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$0$65K
Salary $31,660 - $62,680
Bonus $2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,899 - $65,500
  • Country: United States
  • Currency: USD
  • Updated: 16 Sep 2018
  • Individuals Reporting: 12

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 4 votes.
Less than 1 year
7%
1-4 years
36%
5-9 years
36%
10-19 years
14%
20 years or more
7%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 4 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
7%
1-4 years
36%
5-9 years
36%
10-19 years
14%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 58%
vision benefits
Vision: 42%
no benefits
None: 25%