The average hourly pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in Chicago, Illinois is $16.70.
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Popular Skills for Help Desk Technician
Avg. Hourly Rate
Skills in Computer Hardware Technician, Customer Service, Troubleshooting and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Technician
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.30 based on 22 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $22.50 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Seattle, Washington earn an average of 28.0% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (17.8% more) and Houston, Texas (5.8% more). The lowest salaries can be found in Miami, Florida (7.0% less).
Years of Experience
This data is based on 27 survey responses.
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