Help Desk Technician in Chicago, Illinois Salary

How much does a Help Desk Technician make in Chicago, IL? A Help Desk Technician in Chicago takes home an average of $39,101 annually. This is 2% lower than the national average for a Help Desk Technician which is $39,991 annually. Salaries for a Help Desk Technician in Chicago range from $29,590 per year to $59,392 per year. Total Annual Pay, which includes salary, bonus, and overtime for a Help Desk Technician in Chicago ranges from $25,509 to $53,714 annually. Job satisfaction is reported as 4 out of 5 stars. In Chicago, men make up the majority of the workforce (95 percent). Many report receiving medical and dental benefits from their employer.

$29,590 - $59,392
$30K
$39K
$59K
MEDIAN: $39,101
10%
50%
90%

Add this chart to your site: 640px    300px

$11.53 - $24.09
$12
$18
$24
MEDIAN: $18.28
10%
50%
90%

Add this chart to your site: 640px    300px

$0$59K
Salary $29,590 - $59,392
Bonus $0.00 - $9,787
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,509 - $53,714
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 27
Hourly Data $0$32
Hourly Rate $11.53 - $24.09
Overtime $29.71
Annual Data $0$53K
Bonus $0.00 - $9,787
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,509 - $53,714
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 23

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Read More...

Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
5 %
Male
95 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
12%
1-4 years
64%
5-9 years
18%
10-19 years
4%
20 years or more
2%

Experience Affects Help Desk Technician Salaries

Experienced
▲24%

▲8%

▲1%

National Average
$39,000

Skills That Affect Help Desk Technician Salaries

Troubleshooting
▲29%

Computer Service
▲27%

Network Support
▲25%

Windows Operating System General Use
▲24%

Phone Support
▲19%


Customer Service
▲12%


Microsoft Active Directory
▲11%

Help Desk / Desktop Support (Tier 1)
▲10%

Software Installation & Upgrade
▲10%

Microsoft Office
▲8%

Systems Troubleshooting
▲8%


Information Technology (IT) Support
▲5%

National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
12%
1-4 years
64%
5-9 years
18%
10-19 years
4%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 58%
vision benefits
Vision: 39%
no benefits
None: 23%