$50,208
Avg. Salary
$20.65
Avg. Hourly Rate
Help us gather more data! Is Technical Support Analyst your job title? Find out what you're worth.

The average pay for a Technical Support Analyst with Help Desk / Desktop Support (Tier 1) skills is $20.65 per hour.

The average pay for a Technical Support Analyst with Help Desk / Desktop Support (Tier 1) skills is $50,208 per year.

10%
$14.90
10%
$20.65
50%
$26.71
90%
90%
MEDIAN $20.65
10%
$39k
10%
$50k
50%
$62k
90%
90%
MEDIAN $50,208
$38,698 - $62,136
$39K
$50K
$62K
MEDIAN: $50,208
10%
50%
90%

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$14.90 - $26.71
$15
$21
$27
MEDIAN: $20.65
10%
50%
90%

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$0$62K
Salary $38,698 - $62,136
Bonus $50.00 - $6,950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,668 - $60,203
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 34
Hourly Data $0$40
Hourly Rate $14.90 - $26.71
Overtime $18.12 - $40.08
Annual Data $0$60K
Bonus $50.00 - $6,950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,668 - $60,203
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 43

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

Read More...
Technical Support Analyst Tasks
  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Key Stats for Technical Support Analyst

Gender

Female
27 %
Male
73 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.
Less than 1 year
4%
1-4 years
58%
5-9 years
23%
10-19 years
14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
4%
1-4 years
58%
5-9 years
23%
10-19 years
14%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 80%
vision benefits
Vision: 70%
no benefits
None: 11%