The average salary for a Technical Support Specialist in Chicago, Illinois is $50,224.
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$38k - $76k
$979 - $18k
$509 - $15k
$35k - $81k
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Technical Support Specialist Job Listings
Popular Skills for Technical Support Specialist
Skills in Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Specialist
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $42,992 based on 24 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $45,016 based on 80 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $54,056 based on 39 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $58,080 based on 27 salaries. In their late career (20 years and higher), employees earn an average total compensation of $71,875.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 17.3% more than the national average. These job titles also find higher than average salaries in Houston, Texas (15.9% more) and Dallas, Texas (6.8% more). The lowest salaries can be found in Austin, Texas (10.3% less) and Atlanta, Georgia (0.2% less).
Years of Experience
This data is based on 185 survey responses.
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