Average Technical Support Specialist with Customer Service Skills Salary in Chicago, Illinois

$48,021
Avg. SalaryShow Hourly Rate
$2,700
Bonus
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The average salary for a Technical Support Specialist with Customer Service skills in Chicago, Illinois is $48,021.
10%
$36k
MEDIAN
$48k
90%
$63k
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United States (change)
Salary
$36k - $63k
Bonus
$2k - $6k
Total Pay
$35k - $66k

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Troubleshooting.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $44,760 based on 34 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $51,023 based on 11 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $53,458 based on 8 salaries.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 30.6% more than the national average. These job titles also find higher than average salaries in New York, New York (15.8% more) and Los Angeles, California (10.5% more). The lowest salaries can be found in Phoenix, Arizona (22.7% less), San Diego, California (7.2% less) and Austin, Texas (3.8% less).

Years of Experience

This data is based on 53 survey responses.
Early Career
64.2%
Mid Career
20.8%
Experienced
15.1%