The average salary for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in Chicago, Illinois is $52,330.
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Technical Support Specialist Job Listings
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Popular Skills for Technical Support Specialist
Skills in Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Technical Services, Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Specialist
An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $51,546 based on 16 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $57,391 based on 9 salaries.
Pay Difference by Location
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Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 17.5% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (12.6% more) and New York, New York (12.5% more). The lowest salaries can be found in Phoenix, Arizona (29.4% less), Austin, Texas (17.0% less) and Seattle, Washington (3.5% less).
Years of Experience
This data is based on 25 survey responses.
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