Technical Support Technician Salary (United States)

A Technical Support Technician earns an average wage of $15.40 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Electronic Equipment Installation, Network Support, and Help Desk / Desktop Support.
Technical Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,192 - $59,680
(Median)
29K
40K
49K
60K
MEDIAN: $39,747
10%
50%
75%
90%
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Technical Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.67 - $21.94
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,192 - $59,680  
   
Bonus
$0.00 - $4,828  
Profit Sharing
$6.00 - $4,000  
Commission
$983 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,054 - $55,323  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 864
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.67 - $21.94  
   
Overtime
$14.62 - $33.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,828  
   
Commission
$983 - $4,069  
Profit Sharing
$6.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,054 - $55,323  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 864
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Job Description for Technical Support Technician
Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.
Read More...
Technical Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
Common Career Paths for Technical Support Technician

Technical Support Technician Job Listings

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Popular Employer Salaries for Technical Support Technician
Popular Skills for Technical Support Technician
Pay by Experience Level for Technical Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Irvine
up arrow 22%
Denver
up arrow 19%
Houston
up arrow 16%
Atlanta
up arrow 12%
Philadelphia
up arrow 10%
Los Angeles
up arrow 6%
National Average
$36,000
New York
up arrow 2%
Tampa
up arrow 2%
Seattle
up arrow 3%
Cleveland
up arrow 7%
Austin
up arrow 9%
Phoenix
up arrow 16%
San Antonio
up arrow 24%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Technician Salaries

Late-Career
up arrow 22%
National Average
$36,000

Skills That Affect Technical Support Technician Salaries

Electronic Equipment Installation
up arrow 91%
Network Support
up arrow 16%
Help Desk / Desktop Support
up arrow 15%
Troubleshooting
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Software Installation & Upgrade
up arrow 2%
National Average
$36,000
Customer Service
up arrow 1%
Windows Operating System General Use
up arrow 1%
Systems Troubleshooting
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 209 votes.
Gender
Female
22%
female alumni
 
Male
78%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
47%
5-9 years
28%
10-19 years
18%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 77% dental benefits Dental: 64%
vision benefits Vision: 49% employee benefits None: 20%
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