Technical Support Technician Salary

A Technical Support Technician earns an average wage of $16.37 per hour. Experience has a moderate effect on salary for this job. Most people with this job move on to other positions after 20 years in this career.

$30,047 - $61,423
$30K
$41K
$61K
MEDIAN: $41,014
10%
50%
90%

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$11.96 - $23.91
$12
$16
$24
MEDIAN: $16.37
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,047 - $61,423  
   
Bonus
$0.00 - $5,736  
Profit Sharing
$0.00 - $4,122  
Commission
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,454 - $55,710  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 176
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.96 - $23.91  
   
Overtime
$15.59 - $36.51  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,736  
   
Commission
$600  
Profit Sharing
$0.00 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,454 - $55,710  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 287

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United States (change)

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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Common Career Paths for Technical Support Technician


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Popular Employer Salaries for Technical Support Technician

Popular Skills for Technical Support Technician

Pay by Experience Level for Technical Support Technician

Pay by Experience for a Technical Support Technician has a positive trend. An entry-level Technical Support Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 293 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 142 salaries. An experienced Technical Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 88 salaries. A Technical Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 30 salaries.

Pay Difference by Location

National Average: $37,527

Larger city markers indicate a job is popular in that location.

Technical Support Technician Reviews

Q: What is it like working as a Technical Support Technician?

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Related Job Salaries

Key Stats for Technical Support Technician

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.
Less than 1 year
5%
1-4 years
46%
5-9 years
25%
10-19 years
17%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Technician Salaries

▲37%

▲21%

▲6%

National Average
$38,000

▼6%

Skills That Affect Technical Support Technician Salaries


Help Desk / Desktop Support
▲8%

Instrument Control
▲7%



National Average
$38,000






Help Desk / Desktop Support (Tier 1)
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
25%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 70%
vision benefits
Vision: 59%
no benefits
None: 20%