The average rate for a Technical Support Technician is $16.22 per hour. The highest paying skills associated with this job are Electronic Equipment Installation and Instrument Control. Experience has a moderate effect on income for this job. Most people with this job move on to other positions after 20 years in this career.

$29,954 - $61,506
$30K
$41K
$62K
MEDIAN: $40,508
10%
50%
90%

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$11.87 - $24.05
$12
$16
$24
MEDIAN: $16.22
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,954 - $61,506  
   
Bonus
$0.00 - $5,430  
Profit Sharing
$0.00 - $4,932  
Commission
$574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,160 - $55,758  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 200
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.87 - $24.05  
   
Overtime
$17.42 - $36.85  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,430  
   
Commission
$574  
Profit Sharing
$0.00 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,160 - $55,758  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 324

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Common Career Paths for Technical Support Technician


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Popular Employer Salaries for Technical Support Technician

Popular Skills for Technical Support Technician

Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $37,108

Larger city markers indicate a job is popular in that location.

Technical Support Technician Reviews

Q: What is it like working as a Technical Support Technician?

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Related Job Salaries

Key Stats for Technical Support Technician

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.
045
Less than 1 year
6%
1-4 years
46%
5-9 years
26%
10-19 years
17%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Technician Salaries




National Average
$37,000


Skills That Affect Technical Support Technician Salaries


Instrument Control
up arrow 11%

Help Desk / Desktop Support
up arrow 9%


Computer Hardware Technician
0%

National Average
$37,000






Help Desk / Desktop Support (Tier 1)
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
26%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
vision benefits
Vision: 59%
dental benefits
None: 19%
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