The average wage for a Technical Support Technician is $15.32 per hour. Most people with this job move on to other positions after 20 years in this field.
Technical Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,186 - $60,099
(Median)
29K
40K
50K
60K
MEDIAN: $39,652
10%
50%
75%
90%
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Technical Support Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.64 - $21.97
(Median)
11
12
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,186 - $60,099  
   
Bonus
$0.00 - $4,500  
Profit Sharing
$0.00 - $3,081  
Commission
$500 - $4,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,913 - $55,371  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 792
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.64 - $21.97  
   
Overtime
$14.62 - $33.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,500  
   
Commission
$500 - $4,200  
Profit Sharing
$0.00 - $3,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,913 - $55,371  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 792
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Job Description for Technical Support Technician
Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.
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Technical Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
Popular Skills for Technical Support Technician
Pay by Experience Level for Technical Support Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Denver
up arrow 19%
Houston
up arrow 17%
Atlanta
up arrow 15%
Los Angeles
up arrow 6%
National Average
$36,000
San Diego
up arrow 1%
Tampa
up arrow 2%
Seattle
up arrow 3%
Cleveland
up arrow 7%
Austin
up arrow 9%
Phoenix
up arrow 14%
San Antonio
up arrow 23%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Technician Salaries

Late-Career
up arrow 24%
National Average
$36,000

Skills That Affect Technical Support Technician Salaries

Software Knowledge
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Troubleshooting
up arrow 1%
National Average
$36,000
Customer Service
up arrow 1%
Software Installation & Upgrade
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 196 votes.
Gender
Female
21%
female alumni
 
Male
79%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
45%
5-9 years
28%
10-19 years
18%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 77% dental benefits Dental: 65%
vision benefits Vision: 49% employee benefits None: 21%
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