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Technical Support Technician Salary (United States)

A Technical Support Technician earns an average wage of $15.46 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Electronic Equipment Installation, Network Support, and Help Desk / Desktop Support.
Technical Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,296 - $59,499
(Median)
29K
40K
49K
59K
MEDIAN: $39,788
10%
50%
75%
90%
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Technical Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.66 - $21.73
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,296 - $59,499  
   
Bonus
$0.00 - $4,799  
Profit Sharing
$6.00 - $3,084  
Commission
$983 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,201 - $54,681  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 386
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.66 - $21.73  
   
Overtime
$14.56 - $33.29  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,799  
   
Commission
$983 - $4,069  
Profit Sharing
$6.00 - $3,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,201 - $54,681  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 517
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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.
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Technical Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Technical Support Technician

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Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Technical Support Technician

Popular Skills for Technical Support Technician

Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Irvine
up arrow 21%
Denver
up arrow 19%
Houston
up arrow 17%
Atlanta
up arrow 11%
Philadelphia
up arrow 9%
Seattle
up arrow 7%
Los Angeles
up arrow 6%
National Average
$36,000
Tampa
up arrow 2%
New York
up arrow 3%
Austin
up arrow 5%
Cleveland
up arrow 8%
Phoenix
up arrow 16%
San Antonio
up arrow 24%
Larger circles over a city indicate a job is popular in that location.

Technical Support Technician Reviews

What is it like working as a Technical Support Technician?
Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Related Job Salaries

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Experience Affects Technical Support Technician Salaries

Late-Career
up arrow 20%
National Average
$36,000

Skills That Affect Technical Support Technician Salaries

Electronic Equipment Installation
up arrow 90%
Network Support
up arrow 15%
Help Desk / Desktop Support
up arrow 14%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Software Installation & Upgrade
up arrow 2%
Troubleshooting
up arrow 1%
Customer Service
0%
National Average
$36,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 220 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
27%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 65%
vision benefits Vision: 49% employee benefits None: 20%