The average rate for a Technical Support Technician is $15.87 per hour. The highest paying skills associated with this job are Help Desk / Desktop Support, Instrument Control, and Electronic Equipment Installation. Experience has a moderate effect on income for this job. Most people with this job move on to other positions after 20 years in this career.

$29,834 - $60,783
(Median)
$30K
$40K
$61K
MEDIAN: $40,417
10%
50%
90%

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$11.69 - $23.62
(Median)
$12
$16
$24
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,834 - $60,783  
   
Bonus
$0.00 - $5,171  
Profit Sharing
$0.00 - $5,017  
Commission
$574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,622 - $54,686  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 206
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.69 - $23.62  
   
Overtime
$15.26 - $36.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,171  
   
Commission
$574  
Profit Sharing
$0.00 - $5,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,622 - $54,686  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 342
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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Technical Support Technician


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Support Technician, Information Technology (IT) Job Listings

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Popular Skills for Technical Support Technician

Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,329

Larger city markers indicate a job is popular in that location.

Technical Support Technician Reviews

What is it like working as a Technical Support Technician at Verizon Wireless?

Technical Support Technician in Murfreesboro:
"Stressful, no appreciation."
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.

What is it like working as a Technical Support Technician?

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

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Experience Affects Technical Support Technician Salaries




National Average
$36,000


Skills That Affect Technical Support Technician Salaries

Help Desk / Desktop Support
up arrow 12%


Instrument Control
up arrow 10%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Computer Hardware Technician
0%

National Average
$36,000

Network Support
up arrow 1%

Troubleshooting
up arrow 2%

Software Knowledge
up arrow 3%

Software Installation & Upgrade
up arrow 3%

Customer Service
up arrow 4%

Help Desk / Desktop Support (Tier 1)
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 81 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
26%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 69%
medical benefits
Vision: 58%
dental benefits
None: 20%
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