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Technical Support Technician Salary (United States)

A Technical Support Technician earns an average wage of $15.45 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Instrument Control, Electronic Equipment Installation, Help Desk / Desktop Support, and Network Support.
Technical Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,405 - $59,679
(Median)
29K
39K
49K
60K
MEDIAN: $39,466
10%
50%
75%
90%
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Technical Support Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.67 - $22.20
(Median)
11
13
15
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,405 - $59,679  
   
Bonus
$0.00 - $4,846  
Profit Sharing
$200.00 - $4,913  
Commission
$1,000 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,307 - $54,257  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 375
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.67 - $22.20  
   
Overtime
$14.06 - $33.51  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,846  
   
Commission
$1,000 - $4,000  
Profit Sharing
$200.00 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,307 - $54,257  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 533
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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.
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Technical Support Technician Tasks
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Technical Support Technician

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Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Technical Support Technician

Popular Skills for Technical Support Technician

Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Francisco
up arrow 32%
Irvine
up arrow 22%
Denver
up arrow 20%
Houston
up arrow 19%
up arrow 12%
Philadelphia
up arrow 10%
Seattle
up arrow 8%
Atlanta
up arrow 7%
Los Angeles
up arrow 2%
New York
up arrow 1%
Austin
0%
National Average
$36,000
up arrow 3%
Salt Lake City
up arrow 14%
Phoenix
up arrow 16%
San Antonio
up arrow 24%
Larger circles over a city indicate a job is popular in that location.

Technical Support Technician Reviews

What is it like working as a Technical Support Technician?
Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Related Job Salaries

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Experience Affects Technical Support Technician Salaries

National Average
$36,000

Skills That Affect Technical Support Technician Salaries

Instrument Control
up arrow 94%
Electronic Equipment Installation
up arrow 43%
Help Desk / Desktop Support
up arrow 15%
Software Installation & Upgrade
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Troubleshooting
0%
National Average
$36,000
Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 225 votes.

Gender

Female
23%
female alumni
 
Male
77%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
26%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 65%
vision benefits Vision: 50% employee benefits None: 20%