Technical Support Technician Salary

A Technical Support Technician earns an average wage of $15.69 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Instrument Control, Electronic Equipment Installation, and Help Desk / Desktop Support.

$29,655 - $60,905
(Median)
$30K
$40K
$61K
MEDIAN: $39,846
10%
50%
90%

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$11.01 - $22.93
(Median)
$11
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,655 - $60,905  
   
Bonus
$0.00 - $4,979  
Profit Sharing
$0.00 - $4,932  
Commission
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,102 - $54,590  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 419
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.01 - $22.93  
   
Hourly Tips
$0.86  
Overtime
$15.08 - $34.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,979  
   
Commission
$1,250  
Profit Sharing
$0.00 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,102 - $54,590  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 627
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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Technical Support Technician


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Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,442

Larger city markers indicate a job is popular in that location.

Technical Support Technician Reviews

What is it like working as a Technical Support Technician?

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

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Experience Affects Technical Support Technician Salaries




National Average
$36,000


Skills That Affect Technical Support Technician Salaries

Instrument Control
up arrow 52%


Help Desk / Desktop Support
up arrow 11%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Computer Hardware Technician
up arrow 3%

Network Support
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Software Knowledge
up arrow 1%

Software Installation & Upgrade
up arrow 1%

National Average
$36,000

Troubleshooting
up arrow 1%

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 212 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
medical benefits
Vision: 54%
dental benefits
None: 20%
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