Technical Support Technician Salary

A Technical Support Technician earns an average wage of $15.40 per hour. People in this job generally don't have more than 20 years' experience. The highest paying skills associated with this job are Instrument Control, Electronic Equipment Installation, and Help Desk / Desktop Support.

$29,586 - $59,515
(Median)
$30K
$40K
$60K
MEDIAN: $39,536
10%
50%
90%

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$10.79 - $21.87
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,586 - $59,515  
   
Bonus
$0.00 - $4,889  
Profit Sharing
$250.00 - $5,000  
Commission
$550 - $2,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,533 - $54,355  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 378
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.79 - $21.87  
   
Overtime
$14.70 - $33.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,889  
   
Commission
$550 - $2,400  
Profit Sharing
$250.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,533 - $54,355  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 536

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Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Technical Support Technician


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Pay by Experience Level for Technical Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Technical Support Technician Reviews

What is it like working as a Technical Support Technician at Verizon Wireless?

Technical Support Technician in Murfreesboro:
"Stressful, no appreciation."
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.

What is it like working as a Technical Support Technician?

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Related Job Salaries

United States (change)

Experience Affects Technical Support Technician Salaries




National Average
$36,000


Skills That Affect Technical Support Technician Salaries

Instrument Control
up arrow 94%


Help Desk / Desktop Support
up arrow 15%


Computer Hardware Technician
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Software Knowledge
up arrow 1%

National Average
$36,000

Troubleshooting
up arrow 1%

Software Installation & Upgrade
up arrow 1%

Customer Service
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 224 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
26%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 65%
vision benefits Vision: 51% employee benefits None: 20%