Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.
Technical Support Technician Tasks
Document technical requirements, usage procedures, and common problem fixes.
Set up, design, configure, and maintain software and associated equipment.
Provide technical support and customer service to software users.
Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.