The average salary for a Service Delivery Manager with Customer Relations skills is $74,368.
Is Service Delivery Manager your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$47k - $121k
$506 - $18k
$485 - $9k
$2k - $15k
$40k - $129k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Tangoe, Inc., IT Authorities and TEKsystems, Inc. Reported salaries are highest at TEKsystems, Inc where the average pay is $80,416. IT Authorities pays the lowest at around $48,000.
Service Delivery Manager Job Listings
Search for more jobs
Popular Skills for Service Delivery Manager
Skills in People Management, Project Management, Operations Management and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,237 based on 7 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $58,410 based on 59 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $70,203 based on 71 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $86,204 based on 109 salaries. In their late career (20 years and higher), employees earn an average total compensation of $109,541.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 52.1% more than the national average. These job titles also find higher than average salaries in New York, New York (34.4% more) and Philadelphia, Pennsylvania (25.1% more). The lowest salaries can be found in Tampa, Florida (26.0% less), Raleigh, North Carolina (18.6% less) and Dallas, Texas (0.5% less).
Years of Experience
This data is based on 293 survey responses.
Related Job Salaries
$41k - $102k
$28k - $55k
$48k - $111k
$33k - $68k
$32k - $70k
$28k - $53k
$37k - $83k
$12k - $43k
$24k - $74k
$40k - $84k