Average Technical Support Specialist with Help Desk / Desktop Support (Tier 1) Skills Hourly Pay

$16.83
Avg. Hourly RateShow Salary
$1,933
Bonus
$1,017
Profit Sharing
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The average hourly pay for a Technical Support Specialist with Help Desk / Desktop Support (Tier 1) skills is $16.83.
10%
$12.35
10%
$16.83
50%
$23.86
90%
90%
MEDIAN $16.83
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United States (change)
Hourly Rate
$12 - $24
Bonus
$153 - $5,058
Profit Sharing
$204 - $23,489
Total Pay
$29,370 - $56,928

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Popular Employer Salaries for Technical Support Specialist

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist

Skills in Customer Service, Troubleshooting, Technical Services, Help Desk / Desktop Support (Tier 2) and Information Technology (IT) Support are correlated to pay that is above average.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.56 based on 154 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $16.16 based on 438 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $17.79 based on 164 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $17.88 based on 107 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Employees with Technical Support Specialist in their job title in San Diego, California earn an average of 23.5% more than the national average. These job titles also find higher than average salaries in New York, New York (19.9% more) and Chicago, Illinois (18.8% more). The lowest salaries can be found in Houston, Texas (10.9% less) and Dallas, Texas (2.7% less).

Years of Experience

This data is based on 887 survey responses.
Entry Level
17.4%
Early Career
49.4%
Mid Career
18.5%
Experienced
12.1%
Late Career
2.7%