Technical Support Specialist with Help Desk / Desktop Support (Tier 1) Skills Salary

Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills can expect wages of $16.61 per hour on average. Location is the biggest factor affecting pay for this group, followed by career duration. Most Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills like their work and job satisfaction is high. Most Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills survey respondents are men (71 percent). Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This snapshot results from replies to PayScale's salary survey.

$33,031 - $59,653
$33K
$42K
$60K
MEDIAN: $41,976
10%
50%
90%

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$12.06 - $23.78
$12
$17
$24
MEDIAN: $16.63
10%
50%
90%

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$0$59K
Salary $33,031 - $59,653
Bonus $194.26 - $5,098
Profit Sharing $1,024
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,879 - $56,133
  • Country: United States
  • Currency: USD
  • Updated: 15 Sep 2017
  • Individuals Reporting: 252
Hourly Data $0$35
Hourly Rate $12.06 - $23.78
Overtime $16.62 - $35.15
Annual Data $0$56K
Bonus $194.26 - $5,098
Profit Sharing $1,024
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,879 - $56,133
  • Country: United States
  • Currency: USD
  • Updated: 15 Sep 2017
  • Individuals Reporting: 273

Find Out Exactly What You Should Be Paid

United States (change)

Technical Support Specialist Job Listings

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 320 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 132 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 85 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 13 salaries.

Pay Difference by Location

National Average: $39,454

Larger city markers indicate a job is popular in that location.

Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills will find that Philadelphia offers an impressive pay rate, one which exceeds the national average by 47 percent. Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills can also look forward to large paychecks in cities like Atlanta (+22 percent), San Diego (+21 percent), Chicago (+19 percent), and New York (+11 percent). One of the biggest compensable factors for Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills is geography, with workers in Dallas earning a whopping 36 percent below the national average. Raleigh and Tampa are a couple other places where companies are known to pay below the median — salaries are 20 percent lower and 13 percent lower, respectively.

Key Stats for Technical Support Specialist

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 139 votes.
Less than 1 year
4%
1-4 years
57%
5-9 years
19%
10-19 years
17%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

Late-Career
▲34%

Experienced
▲13%

▲9%

National Average
$39,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 139 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
4%
1-4 years
57%
5-9 years
19%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 16%
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