The average salary for a Technical Support Specialist with Customer Service skills in New York, New York is $56,259.
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Technical Support Specialist Job Listings
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Popular Skills for Technical Support Specialist
Skills in Troubleshooting, Technical Services, Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2) and Phone Support are correlated to pay that is above average.
Pay by Experience Level for Technical Support Specialist
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $52,381 based on 7 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $54,045 based on 37 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $67,664 based on 8 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $59,000 based on 11 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 12.3% more than the national average. The lowest salaries can be found in Phoenix, Arizona (34.0% less), San Diego, California (20.8% less) and Austin, Texas (17.9% less).
Years of Experience
This data is based on 63 survey responses.
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