Skill/Specialty | Number of People | 0 | 9 | 18 | 27 |
|---|---|---|---|---|---|
| Customer Relationship Management (CRM) | 25 | ||||
| Training | 20 | ||||
| Customer Service Metrics | 15 | ||||
| Microsoft Excel | 15 | ||||
| Microsoft Office | 13 | ||||
| Call Center | 12 | ||||
| Leadership | 10 | ||||
 Country: United States | Updated: 8 Feb 2012 | Individuals Reporting: 219 | |||||
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Call Center Supervisor
Job Description
People with the job title Call Center Supervisor typically fall into one of the following PayScale standard occupations.
Supervises the day to day activities within the call center operations. Evaluates and coordinates the workflow and activities of call center representatives to meet the volume management target. Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
See Sample Job Descriptions for All Jobs
More Charts for
Job: Call Center Supervisor
Related Charts for Job: Call Center Supervisor
Most Popular Most Popular Skills for
Job: Call Center Supervisor
Median Popular Tallies Charts
- Customer Relationship Management (CRM)
- Training
- Customer Service Metrics
- Microsoft Excel
- Microsoft Office
- Call Center
- Leadership
Most Popular Most Popular Benefits for
Job: Call Center Supervisor
Median Popular Tallies Charts
- 401(k)
- Paid Holidays / Vacation
- Life Insurance/Disability
- Paid Sick Leave
- Casual Dress/Atmosphere
- Education/Training/Tuition/Certification Reimbursement
- Flex-Time / Flexible Schedule
Most Popular Most Popular Cities for
Job: Call Center Supervisor
Median Popular Tallies Charts
- Dallas, Texas
- Phoenix, Arizona
- Houston, Texas
- Atlanta, Georgia
- San Antonio, Texas
- Minneapolis, Minnesota
- Las Vegas, Nevada
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