Customer Service Supervisor Salary

Customer Service Supervisors in the United States can expect wages of $14.08 per hour on average. Overall incomes of Customer Service Supervisors — including $7K bonuses, $5K profit sharing proceeds, and $10K commissions on the more lucrative end — generally ranges between $23K and $61K. This group's pay is mainly influenced by the particular firm, followed by tenure and geographic location. Most Customer Service Supervisors like their work and job satisfaction is high. Health benefits are not claimed by all — nearly one in five lack any form of coverage — but a fair number have medical insurance, and a majority have dental, too.

$32,454 - $64,960
$32K
$49K
$65K
MEDIAN: $48,519
10%
50%
90%

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$9.98 - $21.05
$10
$14
$21
MEDIAN: $14.08
10%
50%
90%

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$0$64K
Salary $32,454 - $64,960
Bonus $502 - $7,404
Profit Sharing $294.41 - $4,955
Commission $342.53 - $10,213
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,190 - $60,562
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 2,535
Hourly Data $0$32
Hourly Rate $9.98 - $21.05
Hourly Tips $0.17 - $3.97
Overtime $14.87 - $32.70
Annual Data $0$60K
Bonus $502 - $7,404
Commission $342.53 - $10,213
Profit Sharing $294.41 - $4,955
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,190 - $60,562
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 2,558

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


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While not commonly seen, Customer Service Supervisors who transition into a Human Resources Manager position may see a rise in pay. The median salary for Human Resources Managers is $59K per year. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.

Customer Service Supervisor Job Listings

Popular Employer Salaries for Customer Service Supervisor


Customer Service Supervisors fill the offices of leading firms Wal-Mart Stores, Inc, The Home Depot Inc., Burlington Coat Factory, U.S. Postal Service (USPS), and Sam's Club. Although salaries only range from $50K to just $67K, U.S. Postal Service (USPS) still offers the highest pay with a median paycheck of $62K. Verizon Wireless, Sprint Nextel Corporation, and Comcast Cable, Inc. are a few other companies that offer generous salaries, with Customer Service Supervisors earning around $56K, $52K, or $48K at each firm, respectively.

Burlington Coat Factory reports the lowest median salary in the area by far — it's only $22K, 181 percent lower than the top payer. Other low-paying employers include Sam's Club at $24K and CVS / Pharmacy at $24K, though some Customer Service Supervisors there earn up to $52K.

Popular Skills for Customer Service Supervisor


Customer Service Supervisors seem to require a rather large skill set. Most notably, skills in Customer Service Metrics, Call center operations, Customer Relationship Management, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 14 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Training also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Training. Most people who know Leadership also know Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 2,317 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 1,661 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 1,426 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 474 salaries.

Pay Difference by Location

National Average: $39,465

Larger city markers indicate a job is popular in that location.

Customer Service Supervisors will find that Seattle offers an impressive pay rate, one which exceeds the national average by 25 percent. Customer Service Supervisors will also find cushy salaries in Salt Lake City (+19 percent), San Diego (+15 percent), Austin (+14 percent), and Phoenix (+12 percent). Chicago is the lowest-paying area, 7 percent south of the national average. Not at the bottom but still paying below the median are employers in New York and Miami (7 percent lower and 4 percent lower, respectively).

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Bloomington:
"Brand Support."
Pros: Traveling, teaching opportunities, growth opportunities, innovation, setting up new processes.
Cons: The high stress environment, work load balance, work hour expectations.

Customer Service Supervisor in Harlingen:
Pros: The clients.
Cons: Changing schedule.

Customer Service Supervisor in Savannah:
Pros: Ability to make my own schedule. Some decision making rights.
Cons: Little opportunity for growth. Poor pay. No bonuses.

Customer Service Supervisor in Lynchburg:
"Long hours and no Appreciation."
Pros: Working with people and developing them into better agents, helping them to advance in the company or within their careers.
Cons: No appreciation or recognition. No development of my skills and career.

Customer Service Supervisor in Lutz:
"Scheduling."
Pros: I like the scheduling flexibility, because I am also in school full-time for my bachelors.
Cons: The job can be stressful working with managing people as well as irritable customers.

Customer Service Supervisor in Medley:
Pros: Coworkers.
Cons: Management, pay, lack of respect.

Customer Service Supervisor in Gainesville:
Pros: Health insurance benefits, 401k option, business hours.
Cons: Work load, unfair pay rate, covering shifts for people who call out, assigned tasks that are not my responsibility, high stress environment.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 911 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Supervisor Salaries

▲21%

▲12%

▲1%

National Average
$39,000

▼15%

Skills That Affect Customer Service Supervisor Salaries







National Average
$39,000

People Management
▼2%

▼4%

▼5%




▼8%

▼23%

▼30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 911 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
no benefits
None: 21%
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