MarketPay
Let’s meet your Payscale Onboarding Team.
Your onboarding manager is your primary point of contact during your initial onboarding and implementation. They will work with you to kick off your relationship with Payscale and stay with you through your technical implementation, training, and initial adoption of your product(s). You and the onboarding manager will determine a joint success plan and deployment plan that fits your needs and gets you and your team up and running quickly.
Your implementation manager is your technical engineer who will help you through the process of loading your data into Payscale, standing up the product(s) you purchased, and will work through important configurations to get you up and running. Depending on the product(s) you have purchased, they will also work with you on submitting survey data and any existing matches to those surveys.
Your product training manager is your expert trainer. They provide comprehensive training on your product(s), and will include training on benchmarking, structure review and modeling, reporting, best practices, and more depending on the product(s) you purchased. In addition to initial training, your product training manager will introduce you to a wealth of resources in Payscale Connect and Payscale Academy.
Kickoff Phase
Get Started in MarketPay!
Welcome to MarketPay.
- You should receive login credentials via email once your site is live.
- Your onboarding manager will work with you to schedule your kickoff call.
While you wait for your kickoff call to be scheduled you can begin getting value out of MarketPay today.
A great first step will be to register for your Welcome to MarketPay learning path and begin your course.
You can also ensure that all necessary users have access to MarketPay in advance of your kickoff call.
Attend your Kickoff Call
In this 1-hour introduction call you will:
- Meet your onboarding manager
- Confirm your Payscale solution
- Review the phases of onboarding
- Discuss your company’s compensation strategies
- Have a product tour
- Discuss next steps
The resources to the right will be shared with you prior to or during your kickoff call. Please review these to guide you in this process.
If you haven’t already, register for your first learning path and complete the Welcome to MarketPay course.
Implement Phase
Let’s Begin your Technical Set Up!
Attend your data requirements call where you will:
- Meet your implementation manager
- Review a detailed project plan for this phase of onboarding
- Discuss the HRIS data templates
- Review how to upload surveys to MarketPay
- Discuss next steps
Prepare & Share your Data with us
Data collection consists of three parts:
- Organizational Data (Jobs, Employees, Salary Structures)
- Third-Party Surveys
- Pre-Existing matches to Third-Party Surveys
Let’s begin by discussing organizational data in MarketPay.
Please navigate to the Intro to Data Templates in MarketPay video series and watch the first video to gain an understanding of the organization data structure within MarketPay and the format of each HRIS data template.
Payscale provides an option to automate your organizational data loads in MarketPay by establishing an sFTP feed between your HRIS system and the MarketPay hosted sFTP site.
Collect and Upload your Organizational Data
To begin collecting your organizational data, review the resources outlined below and then head over to the onboarding resources page to download the applicable files.
The HRIS Data Templates are used to capture your internal organizational information as it relates to jobs, employees, and salary structures.
The instructions and examples found within each template provide a description of each field within the template and formatting requirements.
Before submitting your organizational data, don’t forget to opt into receiving Proofpoint exception emails. Your Implementation Manager will provide further details during your initial call.
Ready to submit your HRIS data? Follow these instructions and submit your HRIS data via the Admin area of MarketPay. You will choose ‘Upload HRIS Data’ and select the type of HRIS data you are uploading.
Submit Third-Party Surveys
You’ll work with your Implementation Manager to better understand your survey library and which results will be subscribed using generic survey results and which surveys you will need to upload your raw survey results for.
Please review these resources to guide you in the process of gathering and uploading your survey data.
The first step in submitting your survey data is to complete a survey library discovery form that provides basic information about the surveys being loaded.
Submit Third-Party Survey Matches
Do you have existing matches to third-party surveys? If so, you’ll provide us your survey-to-internal-job match data using our standard match template. Your Implementation Manager will work with you to provide guidance on completing the template.
Pre-requisites: Your internal job codes and relevant survey data is loaded into MarketPay prior to submitting your match template.
Review the information to the right to assist you in collecting and submitting your third-party survey matches for upload to MarketPay. Then head over to the Onboarding Resources page to download the ‘match template’ and begin populating with your existing matches.
Data Load & Review
Our Data Ops Team will load your submitted raw third-party survey data and HRIS data and work with you to resolve any data issues.
Your Implementation Manager will load your submitted third-party survey matches and work with you to resolve any data issues.
As your submitted data is loaded into MarketPay we highly recommend logging into your MarketPay site to quality assure your data and ensure alignment with your expectations.
Once your company jobs and surveys are populated in MarketPay, register for the ‘Market Pricing’ course. Here you will take a deeper look at how to market price your company jobs in MarketPay.
Educate Phase
Get Connected
Within this Customer Portal you’ll have access to:
- Explore helpful articles and user guides specific to your Payscale product.
- Register for a product training or compensation knowledge-based webinar session.
- Join or create a discussion group with other Payscale Customers.
- Discover our latest thought leadership, news and events.
- Submit a request for support if you need additional help.
Access Payscale Connect by clicking the “Get connected” button below.
Attend your Onboarding Training Sessions
You’ll have self-paced/on-demand learning throughout onboarding.
We’ll lead training for your team and record the sessions, so you can fully leverage the system and refer back to recordings.
Beyond onboarding you’ll have continuous self-paced learning via Payscale Connect to advance and solidify your understanding of MarketPay.
Foundations of MarketPay – Review the typical Agenda
- Dashboard Navigation
- Market Pricing in Payfactors
- Survey Library & Survey Participation
- Report Library
Excellence in MarketPay – Customized to meet your needs
Possible topics include:
- Market Pricing Deep Dive
- Structure Modeling
- Advanced Reporting
- Merit Matrix Modeling
Adopt Phase
Use MarketPay in Your Day-to-Day Work!
The final phase of your onboarding journey is the adoption of your new tool. This will include being confident in the functionality and applying MarketPay in your daily compensation practices.
To fully adopt the MarketPay tool, you will continually meet these adoption milestones:
- Match Company Jobs to Available Market Data Sources
- Keep Organizational Data Up-to-Date
- Migration Process to Update Surveys and Underlying Matches
Don’t Forget!
As new third-party survey results become available, we recommend reviewing the Survey Management learning path in Connect to understand how to maintain your survey library and market pricings with the new data.
Onboarding Achieved
Congratulations! Your onboarding to MarketPay is complete. During this final phase, we’ll make sure you’re set up for success post onboarding.
As you transition out of onboarding, we want to ensure you that our dedication to providing top-tier customer service is of the utmost importance.
At this point you’ll start working with your Customer Success Manager and our Support Team for ongoing, continued support.
Remember, you always have access to Connect for in product support and user guides, our Customer Portal, On-Demand Learning platform, and Community!
