The average hourly pay for a Customer Service Representative (CSR) at American Express Co. (AMEX) is $17.61.
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Popular Employer Salaries for Customer Service Representative (CSR)
The top respondents for the job title Customer Service Representative (CSR) are from the companies State Farm Insurance Company, UnitedHealth Group and Farmers Insurance Group. Reported salaries are highest at Verizon Wireless where the average pay is $16.36. Other companies that offer high salaries for this role include UnitedHealth Group and Comcast Cable, Inc., earning around $15.45 and $14.58, respectively. Alorica, Inc. pays the lowest at around $10.39. The Home Depot Inc. and Farmers Insurance Group also pay on the lower end of the scale, paying $11.54 and $12.91, respectively.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Avg. Hourly Rate
Skills in Customer Service, Problem Solving and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations.
Pay by Experience Level for Customer Service Representative (CSR)
An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.23 based on 7 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $18.92 based on 5 salaries.
Years of Experience
This data is based on 12 survey responses.