Customer Service Representative (CSR) at Bank of America Corp. (BOFA) Salary

A Customer Service Representative (CSR) at Bank of America Corp. (BOFA) earns an average wage of $13.75 per hour. Most people with this job move on to other positions after 10 years in this field. A skill in Call center operations is associated with high pay for this job.

$12.92 - $17.43
$13
$15
$17
MEDIAN: $14.66
10%
50%
90%

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Hourly Data $0$26
Hourly Rate $12.92 - $17.43
Overtime $22.00
Annual Data $0$40K
Bonus $1,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,292 - $40,375
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 31

Customer Service Representative (CSR) Job Listings

Bank of America Corp. (BOFA) Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Bank of America Corp. (BOFA)?

Customer Service Representative (CSR) in Scranton:
"The Job."
Pros: Full time employment.
Cons: Little opportunity for advancement. Poor scheduling 2nd shift 4 - 10 hr days. No planned time to learn skills needed in position, many call types.

Key Stats for Customer Service Representative (CSR)

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
9%
1-4 years
55%
5-9 years
12%
10-19 years
18%
20 years or more
6%

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲8%

National Average
$31,000

▼9%

Skills That Affect Customer Service Representative (CSR) Salaries

Call center operations
▲5%

Data Entry
▲1%

Problem Solving
▼0%

National Average
$31,000

Typing
▼4%

Customer Relations
▼4%

Call Center
▼7%

Customer Service
▼7%

Sales
▼9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
9%
1-4 years
55%
5-9 years
12%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 72%
vision benefits
Vision: 69%
no benefits
None: 22%