The average hourly pay for a Customer Service Specialist with Inside Sales skills is $14.54.
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$10 - $20
$302 - $4,983
$200 - $1,500
$479 - $7,235
$21,670 - $50,015
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies The Home Depot Inc., Verizon Wireless and Lowe's Home Improvement Inc.. Reported salaries are highest at Verizon Wireless where the average pay is $20.99. The Home Depot Inc. pays the lowest at around $12.21.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills in Customer Service, Customer Relations, Data Entry, Call Center Operations and Phone Support are correlated to pay that is above average.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.16 based on 36 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $13.82 based on 111 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $14.86 based on 52 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.85 based on 70 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Indianapolis, Indiana earn an average of 33.8% more than the national average. These job titles also find higher than average salaries in Houston, Texas (8.3% more). The lowest salaries can be found in Cincinnati, Ohio (17.5% less) and Atlanta, Georgia (3.7% less).
Years of Experience
This data is based on 316 survey responses.
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