$40,939
Avg. Salary
$14.73
Avg. Hourly Rate

Average additional compensation:

$1,850

Bonus

$1,000

Profit Sharing

$1,500

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist with Inside Sales skills is $14.73 per hour.

The average pay for a Customer Service Specialist with Inside Sales skills is $40,939 per year.

$9.91
10%
$14.73
50%
$20.41
90%
MEDIAN $14.73
$30k
10%
$41k
50%
$56k
90%
MEDIAN $40,939
$29,639 - $55,502
$30K
$41K
$56K
MEDIAN: $40,939
10%
50%
90%

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$9.91 - $20.41
$9
$15
$20
MEDIAN: $14.73
10%
50%
90%

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$0$55K
Salary $29,639 - $55,502
Bonus $304 - $5,007
Profit Sharing $1,000
Commission $409 - $9,787
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,694 - $50,017
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 102
Hourly Data $0$32
Hourly Rate $9.91 - $20.41
Overtime $15.53 - $32.86
Annual Data $0$50K
Bonus $304 - $5,007
Commission $409 - $9,787
Profit Sharing $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,694 - $50,017
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 218

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 53 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 61 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 35 salaries.

Key Stats for Customer Service Specialist

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.
Less than 1 year
2%
1-4 years
39%
5-9 years
18%
10-19 years
24%
20 years or more
17%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲16%

Experienced
▲6%

Mid-Career
▲1%

National Average
$35,000

Entry-Level
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
18%
10-19 years
24%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 62%
vision benefits
Vision: 53%
no benefits
None: 29%