The average hourly pay for a Customer Service Specialist with Call Center Operations skills is $15.30.
Is Customer Service Specialist your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$11 - $20
$306 - $5,149
$156 - $5,152
$200 - $10,174
$25,016 - $47,746
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies J.P. Morgan Chase & Co. (JPMCC), Verizon Wireless and The Home Depot Inc.. Reported salaries are highest at Bank of America Corp. (BOFA) where the average pay is $18.14. Other companies that offer high salaries for this role include Verizon Wireless and Chase Bank, earning around $16.27 and $16.10, respectively. Best Buy pays the lowest at around $10.94. The Home Depot Inc. and J.P. Morgan Chase & Co. (JPMCC) also pay on the lower end of the scale, paying $11.68 and $14.72, respectively.
Customer Service Specialist Job Listings
Search for more jobs
Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills in Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Data Entry, Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.16 based on 65 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.80 based on 647 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.66 based on 369 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $15.98 based on 414 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Seattle, Washington earn an average of 21.7% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (7.4% more) and Phoenix, Arizona (6.8% more). The lowest salaries can be found in San Antonio, Texas (4.3% less), Columbus, Ohio (3.3% less) and Chicago, Illinois (0.3% less).
Years of Experience
This data is based on 1,676 survey responses.
Related Job Salaries
$12 - $22
$12 - $25
$12 - $30
$8 - $12
$10 - $22
$14 - $31
$8 - $15
$13 - $25