Average Customer Service Specialist with Customer Service Skills Hourly Pay

$14.80
Avg. Hourly RateShow Salary
$1,462
Bonus
$2,027
Commission
$750
Profit Sharing
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The average hourly pay for a Customer Service Specialist with Customer Service skills is $14.80.
10%
$10.10
10%
$14.80
50%
$20.18
90%
90%
MEDIAN $14.80
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United States (change)
Hourly Rate
$10 - $20
Bonus
$301 - $5,073
Profit Sharing
$101 - $4,122
Commission
$288 - $14,880
Total Pay
$22,202 - $49,143

Your Market Worth Over Time

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, The Home Depot Inc. and JCPenney. Reported salaries are highest at Bank of America Corp. (BOFA) where the average pay is $18.04. Other companies that offer high salaries for this role include Lowe's Home Improvement Inc. and Verizon Wireless, earning around $16.95 and $16.68, respectively. JCPenney pays the lowest at around $9.58. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $10.98 and $11.88, respectively.

Career Paths

Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
Customer Service Representative (CSR)
Administrative Assistant
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Specialist Job Listings

Popular Skills for Customer Service Specialist

Skills in Data Entry, Call Center Operations, Phone Support and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.12 based on 155 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.15 based on 1,710 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.40 based on 822 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $15.70 based on 887 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Employees with Customer Service Specialist in their job title in New York, New York earn an average of 17.4% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (15.1% more) and Chicago, Illinois (9.8% more). The lowest salaries can be found in San Antonio, Texas (7.4% less) and Houston, Texas (5.2% less).

Years of Experience

This data is based on 4,003 survey responses.
Entry Level
3.9%
Early Career
42.7%
Mid Career
20.5%
Experienced
22.2%
Late Career
10.7%