The average hourly pay for a Customer Service Specialist with Customer Service skills is $14.80.
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$10 - $20
$301 - $5,073
$101 - $4,122
$288 - $14,880
$22,202 - $49,143
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, The Home Depot Inc. and JCPenney. Reported salaries are highest at Bank of America Corp. (BOFA) where the average pay is $18.04. Other companies that offer high salaries for this role include Lowe's Home Improvement Inc. and Verizon Wireless, earning around $16.95 and $16.68, respectively. JCPenney pays the lowest at around $9.58. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $10.98 and $11.88, respectively.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills in Data Entry, Call Center Operations, Phone Support and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.12 based on 155 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.15 based on 1,710 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.40 based on 822 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $15.70 based on 887 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in New York, New York earn an average of 17.4% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (15.1% more) and Chicago, Illinois (9.8% more). The lowest salaries can be found in San Antonio, Texas (7.4% less) and Houston, Texas (5.2% less).
Years of Experience
This data is based on 4,003 survey responses.
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