Average Customer Service Specialist with Customer Relationship Management (CRM) Skills Hourly Pay

$15.44
Avg. Hourly RateShow Salary
$2,028
Bonus
$2,543
Commission
$1,010
Profit Sharing
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The average hourly pay for a Customer Service Specialist with Customer Relationship Management (CRM) skills is $15.44.
10%
$10.28
10%
$15.44
50%
$21.03
90%
90%
MEDIAN $15.44
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United States (change)
Hourly Rate
$10 - $21
Bonus
$496 - $6,089
Profit Sharing
$153 - $4,894
Commission
$375 - $10,119
Total Pay
$23,817 - $54,878

Your Market Worth Over Time

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

The top respondents for the job title Customer Service Specialist are from the companies The Home Depot Inc., Best Buy and J.P. Morgan Chase & Co. (JPMCC). Reported salaries are highest at Lowe's Home Improvement Inc. where the average pay is $18.00. Other companies that offer high salaries for this role include Tesla Motors and J.P. Morgan Chase & Co. (JPMCC), earning around $16.70 and $14.49, respectively. O'Reilly's pays the lowest at around $10.50. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $10.74 and $13.10, respectively.

Career Paths

Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
Customer Service Representative (CSR)
Administrative Assistant
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Specialist Job Listings

Popular Skills for Customer Service Specialist

Skills that pay less than market rate include Phone Support, Call Center Operations, Data Entry, Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.36 based on 24 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $15.17 based on 438 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.49 based on 284 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.13 based on 326 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Employees with Customer Service Specialist in their job title in Chicago, Illinois earn an average of 29.0% more than the national average. These job titles also find higher than average salaries in San Diego, California (16.6% more) and Seattle, Washington (13.3% more).

Years of Experience

This data is based on 1,234 survey responses.
Entry Level
1.9%
Early Career
35.5%
Mid Career
23.0%
Experienced
26.4%
Late Career
13.1%