$42,452
Avg. Salary
$15.28
Avg. Hourly Rate

Average additional compensation:

$1,710

Bonus

$1,017

Profit Sharing

$1,120

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist with Product Support skills is $15.28 per hour.

The average pay for a Customer Service Specialist with Product Support skills is $42,452 per year.

10%
$10.32
10%
$15.28
50%
$20.47
90%
90%
MEDIAN $15.28
10%
$31k
10%
$42k
50%
$58k
90%
90%
MEDIAN $42,452
$30,881 - $57,637
$31K
$42K
$58K
MEDIAN: $42,452
10%
50%
90%

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$10.32 - $20.47
$10
$15
$20
MEDIAN: $15.28
10%
50%
90%

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$0$57K
Salary $30,881 - $57,637
Bonus $308 - $5,677
Profit Sharing $75.50 - $4,085
Commission $2.21 - $7,340
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,107 - $51,669
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 257
Hourly Data $0$33
Hourly Rate $10.32 - $20.47
Overtime $15.60 - $33.80
Annual Data $0$51K
Bonus $308 - $5,677
Commission $2.21 - $7,340
Profit Sharing $75.50 - $4,085
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,107 - $51,669
  • Country: United States
  • Currency: USD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 469

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 243 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 138 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 95 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 45 salaries.

Key Stats for Customer Service Specialist

Gender

Female
71 %
Male
29 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 193 votes.
Less than 1 year
2%
1-4 years
43%
5-9 years
23%
10-19 years
20%
20 years or more
13%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲17%

Experienced
▲6%

National Average
$36,000

Mid-Career
▼3%

▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 193 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
23%
10-19 years
20%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 66%
vision benefits
Vision: 59%
no benefits
None: 23%