$40,545
Avg. Salary
$12.92
Avg. Hourly Rate

Average additional compensation:

$1,490

Bonus

$700

Profit Sharing

$1,965

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist with Sales skills is $12.92 per hour.

The average pay for a Customer Service Specialist with Sales skills is $40,545 per year.

10%
$9.32
10%
$12.92
50%
$19.04
90%
90%
MEDIAN $12.92
10%
$29k
10%
$41k
50%
$56k
90%
90%
MEDIAN $40,545
$28,928 - $55,909
$29K
$41K
$56K
MEDIAN: $40,545
10%
50%
90%

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$9.32 - $19.04
$9
$13
$19
MEDIAN: $12.92
10%
50%
90%

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$0$55K
Salary $28,928 - $55,909
Bonus $288 - $5,903
Profit Sharing $77.28 - $5,067
Commission $294 - $10,213
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,095 - $47,063
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 156
Hourly Data $0$32
Hourly Rate $9.32 - $19.04
Hourly Tips $0.63
Overtime $14.22 - $32.13
Annual Data $0$47K
Bonus $288 - $5,903
Commission $294 - $10,213
Profit Sharing $77.28 - $5,067
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,095 - $47,063
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 637

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist


JCPenney, The Home Depot Inc., Best Buy, Verizon Wireless, and Big Lots Stores, Inc. are some prominent firms with considerable interest in employing a large team of Customer Service Specialists with Sales skills. Apple Computer, Inc offers the highest compensation with a median salary of $38K. Soaring salaries can also be found at Verizon Wireless, Comcast Cable, Inc., and Lowe's Home Improvement Inc., where earnings of $36K, $33K, or $33K are standard for Customer Service Specialists with Sales skills.

With a reported median salary of only $19K, JCPenney easily takes the cake for lowest-paying firm in town; earnings are less than half of the top paying employer's rate. Also approaching the lower end are Big Lots Stores, Inc. at $20K, Best Buy at $22K, and O'Reilly's at $23K.

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 307 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 139 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 119 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 44 salaries.

Key Stats for Customer Service Specialist

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 220 votes.
Less than 1 year
3%
1-4 years
47%
5-9 years
19%
10-19 years
23%
20 years or more
9%

Experience Affects Customer Service Specialist Salaries

Late-Career
▲13%

Experienced
▲10%

Mid-Career
▲1%

National Average
$30,000

▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 220 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
19%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 53%
vision benefits
Vision: 47%
no benefits
None: 37%