Avg. Salary
$16.67
Avg. Hourly Rate
Help us gather more data! Is Customer Service Specialist your job title? Find out what you're worth.

The average pay for a Customer Service Specialist with Oral / Verbal Communication skills is $16.67 per hour.

The average pay for a Customer Service Specialist with Oral / Verbal Communication skills is {{pay}} per year.

$11.78
10%
$16.67
50%
$21.51
90%
MEDIAN $16.67
$0.00
10%
$0.00
50%
$0.00
90%
MEDIAN $0.00
$11.78 - $21.51
$12
$17
$22
MEDIAN: $16.67
10%
50%
90%

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Hourly Data $0$28
Hourly Rate $11.78 - $21.51
Overtime $24.93
Annual Data $0$46K
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,093 - $46,174
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 31

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
84 %
Male
16 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
38%
5-9 years
25%
10-19 years
34%
20 years or more
3%

Experience Affects Customer Service Specialist Salaries

Experienced
▲16%

National Average
$36,000

Entry-Level
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

1-4 years
38%
5-9 years
25%
10-19 years
34%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 68%
vision benefits
Vision: 55%
no benefits
None: 32%