Average Customer Service Specialist with Software Knowledge Skills Hourly Pay

$15.17
Avg. Hourly RateShow Salary
$0
Bonus
$1,221
Commission
$500
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average hourly pay for a Customer Service Specialist with Software Knowledge skills is $15.17.
10%
$10.32
10%
$15.17
50%
$20.75
90%
90%
MEDIAN $15.17
Is Customer Service Specialist your job title? Get a personalized salary report!
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
United States (change)
Hourly Rate
$10 - $21
Profit Sharing
$275 - $1,000
Commission
$625 - $2,200
Total Pay
$22,928 - $50,900

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Career Paths

Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
Customer Service Representative (CSR)
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Specialist Job Listings

Popular Skills for Customer Service Specialist

Skills in Data Entry and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.46 based on 15 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.65 based on 236 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.58 based on 113 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $15.99 based on 107 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Employees with Customer Service Specialist in their job title in Chicago, Illinois earn an average of 30.1% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (25.6% more) and Atlanta, Georgia (20.2% more). The lowest salaries can be found in San Antonio, Texas (17.6% less) and Houston, Texas (1.1% less).

Years of Experience

This data is based on 513 survey responses.
Entry Level
2.9%
Early Career
46.0%
Mid Career
22.0%
Experienced
20.9%
Late Career
8.2%