The average salary for a Help Desk Technician with Help Desk / Desktop Support (Tier 2) skills in Chicago, Illinois is $43,000.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills that pay less than market rate include Computer Hardware Technician, Troubleshooting, Customer Service, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $44,449 based on 9 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $44,450 based on 4 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in Washington, District of Columbia earn an average of 35.8% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (24.7% more) and New York, New York (23.6% more). The lowest salaries can be found in Atlanta, Georgia (16.3% less).
Years of Experience
This data is based on 13 survey responses.
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