$39,771
Avg. Salary
$16.32
Avg. Hourly Rate
Help us gather more data! Is Customer Service Specialist your job title? Find out what you're worth.

The average pay for a Customer Service Specialist with Scheduling skills is $16.32 per hour.

The average pay for a Customer Service Specialist with Scheduling skills is $39,771 per year.

$12.64
10%
$16.32
50%
$19.78
90%
MEDIAN $16.32
$35k
10%
$40k
50%
$61k
90%
MEDIAN $39,771
$35,493 - $60,543
$40K
MEDIAN: $39,771
50%

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$12.64 - $19.78
$13
$16
$20
MEDIAN: $16.32
10%
50%
90%

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$0$73K
Salary $39,771
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,799 - $73,504
  • Country: United States
  • Currency: USD
  • Updated: 5 Jan 2019
  • Individuals Reporting: 5
Hourly Data $0$27
Hourly Rate $12.64 - $19.78
Overtime $24.32
Annual Data $0$73K
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,799 - $73,504
  • Country: United States
  • Currency: USD
  • Updated: 5 Jan 2019
  • Individuals Reporting: 15

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
15%
5-9 years
70%
10-19 years
10%
20 years or more
5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

1-4 years
15%
5-9 years
70%
10-19 years
10%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 80%
vision benefits
Vision: 80%
no benefits
None: 20%