Average Customer Service Specialist Hourly Pay at American Express Co. (AMEX)

$17.62
Avg. Hourly Rate
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The average hourly pay for a Customer Service Specialist at American Express Co. (AMEX) is $17.62.
25%
$16.00
MEDIAN
$17.62
75%
$18.50
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United States (change)
Hourly Rate
$16 - $19
Total Pay
$33,283 - $40,586

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Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
The top respondents for the job title Customer Service Specialist are from the companies Best Buy, The Home Depot Inc. and JCPenney. Reported salaries are highest at Bank of America Corp. (BOFA) where the average pay is $17.83. Other companies that offer high salaries for this role include Verizon Wireless and Lowe's Home Improvement Inc., earning around $16.51 and $16.38, respectively. JCPenney pays the lowest at around $9.67. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $11.12 and $12.05, respectively.

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