$47,178
Avg. Salary
$19.94
Avg. Hourly Rate
Help us gather more data! Is Customer Service Specialist your job title? Find out what you're worth.

The average pay for a Customer Service Specialist with SAP Customer Relationship Management (SAP CRM) skills is $19.94 per hour.

The average pay for a Customer Service Specialist with SAP Customer Relationship Management (SAP CRM) skills is $47,178 per year.

$10.14
10%
$19.94
50%
$24.66
90%
MEDIAN $19.94
$26k
10%
$47k
50%
$55k
90%
MEDIAN $47,178
$25,532 - $54,874
$26K
$47K
$55K
MEDIAN: $47,178
10%
50%
90%

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$10.14 - $24.66
$10
$20
$25
MEDIAN: $19.94
10%
50%
90%

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$0$55K
Salary $25,532 - $54,874
Bonus $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,897 - $55,435
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2019
  • Individuals Reporting: 12
Hourly Data $0$37
Hourly Rate $10.14 - $24.66
Hourly Tips $1.00
Overtime $37.50
Annual Data $0$55K
Bonus $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,897 - $55,435
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2019
  • Individuals Reporting: 11

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

Best Buy
77 profiles
$22,212

$24,498

JCPenney
58 profiles
$19,797

$29,834

Verizon Wireless
30 profiles
$34,122

$33,662

$35,335

Humana, Inc.
17 profiles
$33,700

Nordstrom, Inc.
16 profiles
$33,455

Macy's, Inc.
14 profiles
$22,668

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
83 %
Male
17 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
1-4 years
39%
5-9 years
13%
10-19 years
30%
20 years or more
17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

1-4 years
39%
5-9 years
13%
10-19 years
30%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 67%
no benefits
None: 19%