South Africa
Job
Call Center Agent

Average Experienced Call Center Agent with Call Center Operations Skills Salary in South Africa

Pay
Job Details
Skills
Job Listings
How should I pay?Price a Job
What am I worth?Find market worth
R170,000
/ year

Avg. Base Salary (ZAR)
25%
ZAR 100k
MEDIAN
ZAR 170k
75%
ZAR 291k

The average salary for a Call Center Agent is R170,000 in 2025

Base Salary
R100k - R291k
Bonus
R0 - R14k
Total Pay
R104k - R301k
(last updated Dec 27 2020)
Is Average Experienced Call Center Agent with Call Center Operations Skills Salary in South Africa your job title? Find out what you should be paid
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What Do Call Center Agents Do?

Call Center Agent Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.
Find your market worth – how it works:

Common Health Benefits for a Call Center Agent

Medical
80%
Dental
40%
Vision
40%
None
20%

Gender Breakdown for Call Center Agents

Male
66.7%
Female
33.3%
This data is based on 3 survey responses. Learn more about the gender pay gap.
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FAQs About Call Center Agents

What is the highest pay for Call Center Agents in Cape Town?

Our data indicates that the highest pay for a Call Center Agent in Cape Town is ZARNaN / year

What is the lowest pay for Call Center Agents in Cape Town?

Our data indicates that the lowest pay for a Call Center Agent in Cape Town is ZARNaN / year

How can Call Center Agents increase their salary?

Increasing your pay as a Call Center Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Call Center Agent that oversees more junior Call Center Agents, this experience can increase the likelihood to earn more.

WHAT AM I WORTH?
What your skills are worth in the job market is constantly changing.
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