Retail and Customer Service Industry Pay Trends

Updated

Retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand is identified through a supply chain. Customer service is the provision of service to customers before, during and after a purchase.

Wage Growth for Retail and Customer Service, Q4 2018

1.2%

since last quarter

1.6%

year over year

12.6%

since 2006

SEE METHODOLOGY

The PayScale Index: Retail and Customer Service (US)20172018% Change Since 20068.0%8.5%9.0%9.5%10.0%10.5%11.0%11.5%12.0%12.5%13.0%) Retail and Customer ...© 2019 PayScale, Inc.

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Methodology for The PayScale Index: Trends in Compensation

The PayScale Index tracks quarterly changes in total cash compensation for full-time, private industry employees and education professionals in the United States. In addition to a national index, it includes separate indices for specific industries, metropolitan areas, job categories, and company sizes. The PayScale Index uses 2006 average total cash compensation as a baseline.

See full methodology for compensation trend reports.