$44,948
Avg. Salary

Average additional compensation for this job:

Bonus

$700

Profit Sharing

$807

System Support Technicians in the United States take home an average $18.36 per hour. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction for System Support Technicians is high. Among survey respondents, men are more common than women; 84 percent of System Support Technicians are male. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$32,046 - $66,909
$32K
$45K
$67K
MEDIAN: $44,948
10%
50%
90%

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$14.04 - $27.96
$14
$18
$28
MEDIAN: $18.17
10%
50%
90%

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$0$66K
Salary $32,046 - $66,909
Bonus $0.00 - $3,064
Profit Sharing $304 - $9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,345 - $64,418
  • Country: United States
  • Currency: USD
  • Updated: 16 Jul 2018
  • Individuals Reporting: 106
Hourly Data $0$34
Hourly Rate $14.04 - $27.96
Overtime $16.75 - $34.92
Annual Data $0$64K
Bonus $0.00 - $3,064
Profit Sharing $304 - $9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,345 - $64,418
  • Country: United States
  • Currency: USD
  • Updated: 16 Jul 2018
  • Individuals Reporting: 94

Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.
  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.

System Support Technician Job Listings

Pay by Experience Level for System Support Technician

Pay by Experience for a System Support Technician has a positive trend. An entry-level System Support Technician with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 23 salaries. An experienced System Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 24 salaries. A System Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 6 salaries.

System Support Technician Advice

Q: What is it like working as a System Support Technician?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

System Support Technician in Harrisburg:
Pros: I like the benefits.
Cons: Not enough pay.

Related Job Salaries

Key Stats for System Support Technician

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 41 votes.
Less than 1 year
5%
1-4 years
45%
5-9 years
21%
10-19 years
22%
20 years or more
8%

Experience Affects System Support Technician Salaries

Late-Career
▲29%

Experienced
▲17%

Mid-Career
▲10%

National Average
$43,000

Entry-Level
▼11%

Skills That Affect System Support Technician Salaries

Customer Service
▲19%

Software Knowledge
▲4%


National Average
$43,000

Systems Troubleshooting
▼3%

Network Support
▼6%

Information Technology (IT) Support
▼7%

Help Desk / Desktop Support
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 41 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
21%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 11%